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- Tasks: Coach employees on digital tools and enhance their experience with technology.
- Company: 1st Central is a leading insurance company known for excellent service and innovative tech.
- Benefits: Enjoy flexible working options, competitive salary, and a supportive work culture.
- Why this job: Join a vibrant team focused on improving digital experiences and driving innovation.
- Qualifications: Experience in digital coaching and knowledge of Microsoft Azure and Gen-AI products required.
- Other info: Opportunity to work remotely or from various office locations.
The predicted salary is between 61600 - 73800 £ per year.
Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester
Salary: £73,652 - £92,065, depending on experience
Department: Technology and Data
We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. We won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!
We’re looking for a Digital Workspace Enablement Coach to play a pivotal role in enhancing digital employee experience (DEX), improving digital dexterity, and driving application adoption and proficiency. You’ll be responsible for technical coaching, implementing and refining in-application guidance to ensure employees effectively adopt, adapt to, and optimise the use of digital tools, creating a seamless, empowering, and productive Digital Employee Experience.
You’ll work closely with business and IT teams to coach, develop, and execute strategies to drive adoption of existing applications while preparing employees for seamless integration of new technologies. A core focus is leveraging Generative AI (Gen-AI) to optimise workflows, automate tasks, enhance collaboration, and improve IT support, ultimately reducing digital friction and improving business outcomes.
We value flexible working arrangements, so you can choose to work remotely or from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, with occasional office visits.
Core skills required:
- Excellent verbal and written communication skills
- Strong time management and organisational skills
- Passion for delivering an exceptional coaching experience
- Ability to work effectively across business functions, IT teams, and vendors
- Experience in process optimization and automation to drive service improvements
- Ability to align digital initiatives with long-term business and technology strategies
- Data-driven approach to optimizing digital experiences and resolving pain points
- Skilled in facilitating training sessions and workshops
- Proven ability to gain stakeholder buy-in and drive cultural change
Responsibilities include:
- Partnering with leadership to align digital workspace strategies with business goals
- Establishing a digital coaching framework for smooth technology adoption
- Owning and championing digital workspace technologies
- Leveraging Gen-AI to enhance workplace productivity through automation, virtual assistants, and recommendations
- Using AI-driven analytics to predict and resolve digital friction points
- Implementing AI-powered self-service IT support tools
- Delivering AI-enhanced digital coaching programs to increase tool adoption and upskilling
- Launching new applications with strong digital adoption strategies and in-application guidance
- Driving continuous learning initiatives
- Improving employee engagement with colleagues, customers, and partners digitally
- Developing training materials for digital tools and best practices
- Collaborating with business units to assess digital needs and future workforce requirements
- Aligning digital adoption initiatives with measurable business objectives
- Promoting digital adoption within teams and across functions
- Defining success metrics for digital initiatives and iterating accordingly
- Working with HR, Communications, Learning & Development, and Operations to tailor adoption strategies
- Leading AI tool integration to automate tasks and boost productivity
- Evaluating and deploying AI-powered Digital Experience Monitoring (DEM) tools
- Driving AI adoption strategies to improve employee experience, including predictive issue resolution and assistance
- Acting as deputy to the Digital Workspace Leadership Team as needed
Experience & knowledge:
- Extensive experience in digital employee experience or workspace technology enablement
- Proven coaching experience in technology utilization
- Strong understanding of Microsoft Azure, Copilot, RPA, Office 365, and Gen-AI products
- Experience with digital adoption platforms (DAPs) and measuring success
- Project management skills ensuring alignment with business and tech roadmaps
- Expertise in change management and digital transformation
- Experience with AI collaboration tools such as Microsoft Copilot or OpenAI services
- Ability to guide teams through digital transformation
- Quick learner of emerging technologies
- Excellent cross-functional communication skills
- Passion for enhancing employee experience through technology
Skills:
- Strong communication and organisational skills
- Passion for coaching and technology enablement
- Effective across business, IT, and vendor teams
- Process automation and service improvement expertise
- Data utilization for experience optimization
- Training facilitation skills
- Stakeholder engagement and cultural change leadership
Qualifications:
- Certifications in Azure technologies (desirable), including: AI-102 – Designing & Implementing AI Solutions in Azure
- Experience with AI-powered DEM tools
- Knowledge of UK Insurance industry (desirable)
Behaviours:
- Self-motivated and enthusiastic
- Organised and proactive
- Independent and team-oriented
- Flexible and positive attitude
- Driven to improve business outcomes
- Stay updated with emerging cloud and automation trends
If you’re ready for the challenge and want to join our vibrant team, we want to hear from you!
Digital Workspace Enablement Coach employer: First Central Services
Contact Detail:
First Central Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Workspace Enablement Coach
✨Tip Number 1
Familiarise yourself with the latest trends in digital workspace technologies, especially around Generative AI and Microsoft Azure. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the insurance and technology sectors. Attend relevant webinars or local meetups to connect with people who might provide insights into the company culture at 1st Central and the expectations for the Digital Workspace Enablement Coach role.
✨Tip Number 3
Prepare to discuss your coaching experiences and how you've successfully driven digital adoption in previous roles. Be ready to share specific examples that demonstrate your ability to enhance employee experience through technology.
✨Tip Number 4
Research 1st Central’s values and recent achievements, such as their recognition as Insurance Employer of the Year. Tailoring your conversation to reflect their commitment to employee experience and innovation can set you apart from other candidates.
We think you need these skills to ace Digital Workspace Enablement Coach
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital workspace technology and coaching. Use keywords from the job description, such as 'digital employee experience', 'Generative AI', and 'process optimisation' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing employee experiences through technology. Mention specific examples of how you've successfully driven digital adoption or coached teams in the past, aligning with the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure that your application is clear, concise, and free of errors. Consider including a brief section on your experience facilitating training sessions or workshops.
Highlight Relevant Certifications: If you have certifications related to Azure technologies or AI solutions, be sure to include them prominently in your application. This will demonstrate your commitment to professional development and your expertise in the field.
How to prepare for a job interview at First Central Services
✨Showcase Your Coaching Skills
As a Digital Workspace Enablement Coach, your ability to coach and guide others is crucial. Prepare examples of how you've successfully coached teams or individuals in the past, particularly in adopting new technologies or improving digital skills.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Azure, Office 365, and Generative AI tools. Be ready to discuss how you have used these technologies to enhance digital experiences or drive adoption in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and approach to coaching. Think about potential challenges in digital adoption and how you would address them, especially in relation to improving employee engagement and reducing digital friction.
✨Align with Company Values
1st Central values exceptional service and employee experience. Research their culture and values, and be prepared to discuss how your personal values align with theirs. Highlight your passion for enhancing employee experiences through technology and your commitment to continuous learning.
