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- Tasks: Support core business processes and ensure customer satisfaction while meeting commercial targets.
- Company: 1st Central is a leading insurance company known for its innovative use of data and technology.
- Benefits: Enjoy a vibrant work environment with flexible remote options and great corporate perks.
- Why this job: Join a dynamic team focused on problem-solving and continuous improvement in a rapidly growing industry.
- Qualifications: Experience in regulated environments and strong analytical skills are essential; insurance knowledge is a plus.
- Other info: This is a fixed-term contract role ending on 30/06/2026.
The predicted salary is between 28800 - 43200 £ per year.
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Senior Process Performance Executive (12m FTC), Manchester
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Client:
First Central Insurance & Technology Group
Location:
Manchester, United Kingdom
Job Category:
Other
Job alert service
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EU work permit required:
Yes
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Job Reference:
6b70c804d6a2
Job Views:
8
Posted:
18.07.2025
Expiry Date:
01.09.2025
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Job Description:
We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!
Are you someone who thrives on solving complex problems and navigating risk with confidence? Do you have a pragmatic mindset that strikes the perfect balance between business goals and customer needs? If you’re a master multitasker with expert time management skills, and you know how to manage stakeholders at every level with clarity and confidence, we want to hear from you!
We’re looking for a Senior Process Performance Executive to join our Commercial & Marketing team either working remotely or based in our Salford Quays, Manchester or Haywards Heath, West Sussex offices.
This role is a fixed term contract due to end on 30/06/2026.
Job alert service
In this role you’ll support oversight, governance & continuous improvement of core business processes across the lifecycle of a policy. You will ensure delivery of customer expectations whilst meeting commercial targets and regulatory requirements.
Core skills we’re looking for to succeed in the role:
- An understanding of risk and control measures
- Ability to problem solve
- A pragmatic mindset with the ability to balance both business and customer needs
- Strong stakeholder management skills, with ability to set expectations to stakeholders at all levels
- Expert level multitasking and time management abilities
What’s involved:
- Support Process Performance Lead in oversight of core business processes ensuring controls are in place to deliver the best customer and commercial outcomes across the lifecycle of a policy
- Lead tactical initiatives across functional teams to deliver new capability or improvements in core business processes
- Support the ongoing governance & continuous improvement of the core business processes across the lifecycle of a policy to ensure they are delivered in accordance with group operational policies and adhere to regulatory guidelines.
- Supporting the Process Performance Lead in the resolution of any core process issues
- Proactively develop new processes and initiatives from concept to commercialisation to ensure customer and commercial outcomes are met
- Support Process performance lead in maintaining risk register (as applicable), providing evidence and commentary for controls, updates for mitigating actions and maintaining control matrices and attestations
- Support the commercial reporting on core business processes and proactively deal with emerging issues or exploiting opportunities
- Any other reasonable duties as required
Skills & experience
- Experience of working within a highly regulated environment
- Understanding of the insurance/financial services industry, its products, and key regulations
- Numerate and analytical. Ability to solve problems and distil complex information into clear insight and recommendations
- Highly motivated self-starter
- Ability to take quick confident decisions at a strategic level to move things forward
- Structured thinking to find solutions to complex problems and the ability to adopt a pragmatic way forward
- Ability to communicate complex information in an easily digestible format to key stakeholders
- Confidence in prioritising and balancing competing work streams
- Excellent communication & presentation skills, both verbal and written
- Good time management and organisation skills
- Entrepreneurial mind-set with the ability to spot opportunities
- Strong organisational & planning skills
- Be confident in prioritising and balancing competing work streams
Knowledge
- Ideally an excellent understanding of retail insurance products, the insurance industry and the different distribution channels
- Knowledge of FCA requirements (including Consumer Duty)
- Subscription-based businesses in other sectors will be considered
Behaviours
- Professional, confident and personable
- Commercially focused with a strong customer ethic
- A flexible approach and positive attitude
- An agile approach to project management and able to rapidly react to changes in business priorities to take advantage of emerging business and customer opportunities
- Able to work on own initiative and also collaboratively as part of a team
- Strives to drive business improvements to contribute to the success of the business
- Self-motivated, enthusiastic, target driven, and results focused
- Analytical by nature with an aptitude for data-based decision making
- A driven attitude to deliver change and rapidly overcome obstacles
- Ambitious with intent to progress to a commercial leadership role
So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.
We pride ourselves on being a great place to work. to see what our colleagues think about working here.
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full .
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
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Created on 18/07/2025 by TN United Kingdom
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Senior Process Performance Executive (12m FTC) employer: First Central Insurance Management Ltd
Contact Detail:
First Central Insurance Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Process Performance Executive (12m FTC)
✨Tip Number 1
Familiarise yourself with the insurance industry, especially retail insurance products and key regulations like FCA requirements. This knowledge will help you speak confidently about how your experience aligns with the role.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of complex issues you've navigated in previous roles. Be ready to discuss how you balanced business goals with customer needs during these situations.
✨Tip Number 3
Showcase your stakeholder management abilities by thinking of instances where you successfully communicated with various levels of stakeholders. Highlight how you set expectations and managed competing priorities effectively.
✨Tip Number 4
Prepare to discuss your time management strategies and multitasking capabilities. Think of specific examples where you juggled multiple projects or tasks while ensuring high-quality outcomes.
We think you need these skills to ace Senior Process Performance Executive (12m FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your problem-solving abilities, stakeholder management skills, and any experience in regulated environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the insurance industry and your pragmatic mindset. Use specific examples to demonstrate how you've successfully balanced business goals with customer needs in previous roles.
Highlight Relevant Skills: In your application, emphasise your multitasking and time management skills. Mention any experience you have with continuous improvement processes and how you've contributed to governance in past positions.
Showcase Your Analytical Abilities: Provide examples of how you've used data to make informed decisions or solve complex problems. This will demonstrate your numerate and analytical skills, which are crucial for the role.
How to prepare for a job interview at First Central Insurance Management Ltd
✨Understand the Company and Its Values
Before your interview, take some time to research First Central Insurance & Technology Group. Understand their mission, values, and recent achievements, such as winning the Insurance Employer of the Year. This will help you align your answers with their culture and demonstrate your genuine interest in the company.
✨Showcase Your Problem-Solving Skills
As a Senior Process Performance Executive, you'll need to solve complex problems. Prepare examples from your past experiences where you've successfully navigated challenges, particularly in regulated environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Stakeholder Management Experience
Highlight your ability to manage stakeholders at various levels. Be ready to discuss specific instances where you've set expectations and communicated effectively with different teams. This is crucial for the role, so emphasise your interpersonal skills and adaptability.
✨Prepare for Technical Questions
Expect questions related to risk management, regulatory requirements, and process improvement. Brush up on your knowledge of FCA requirements and the insurance industry. Being able to articulate your understanding of these areas will show that you're well-prepared and knowledgeable.
