Senior Personal Injury Specialist

Senior Personal Injury Specialist

Haywards Heath Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage personal injury claims and mentor junior colleagues in a dynamic team.
  • Company: Join 1st Central, a leading insurance company known for innovation and excellent service.
  • Benefits: Enjoy a vibrant workplace with perks, flexible working options, and a supportive culture.
  • Why this job: Make a real impact while developing your skills in a fast-paced environment.
  • Qualifications: Advanced knowledge of personal injury claims and strong negotiation skills required.
  • Other info: Opportunities for personal development and continuous improvement are encouraged.

The predicted salary is between 36000 - 60000 £ per year.

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Senior Personal Injury Specialist, Haywards Heath

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Client:

First Central Insurance Management Ltd

Location:

Haywards Heath, United Kingdom

Job Category:

Other

EU work permit required:

Yes

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Job Reference:

2ecfaedf29ba

Job Views:

3

Posted:

14.07.2025

Expiry Date:

28.08.2025

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Job Description:

We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!

Are you a seasoned Personal Injury expert with advanced claims handling knowledge and a sharp legal mind?Do you thrive in navigating complex motor claims, influencing outcomes through confident communication and negotiation and enjoy developing less experienced colleagues? If you\’re ready to bring your expertise to a role where your skills truly make an impact — we’d love to hear from you!

We’re looking for a Senior Personal Injury Specialist to join our Personal Injury team in either our Salford Quays, Manchester or Haywards Heath, West Sussex office.

In this role you’ll proactively manage a portfolio of personal injury claims, across all jurisdictions, in an efficient and effective manner from outset to conclusion. You will ensure you are complying with all appropriate FCA regulations, legislative and policy guidelines as well as Company Objectives.

We’re all about people and we’re passionate about continuous improvement, so you’ll perform regular audits and mentoring to assist in maintaining overall Quality Assurance within the Personal Injury Claims Team.

Core skills we’re looking for to succeed in the role:

  • Advanced claims handling knowledge, especially Personal Injury
  • Legal and regulatory knowledge, including FCA regulations and motor claims law

What’s involved:

  • To proactively record, process and settle claims in accordance with our principles and to maintain files within our service standards
  • Own and manage a portfolio, of Complex Personal Injury, third party motor claims and associated damage claims, as defined below; within own agreed authority levels.Scottish ClaimsNorthern Ireland ClaimsVulnerable Road User Claims; Pedestrians, motor cyclists, bicycles Specialised claims e.g., E Scooter ClaimsSpecific KYO Claimant solicitorsInitial fraud concern cases, if not retained by Fraud, e.g., LVIModerate bodily injury claims and psychological traumaClaims managed within the Personal Injury Claims PortalsClaims managed within the Credit Hire Portal
  • Knowledge of all relevant sections of MOJ Reforms, Civil Procedure Rules, Personal Injury Pre-Action Protocol and Road Traffic Act (as applies in all jurisdictions) and the implications of being RTA/ARTICLE 75 insurer.
  • Manage and negotiate (a small caseload) of development files outside own authority limit on strict referral to Senior Personal injury Specialists
  • Manage Third Party Property Damage (TPPD), including credit hire claims, in accordance with First Central’s procedural requirements and own authority limits
  • Identify and champion potential fraudulent claims and action in accordance with FCIM’s guidelines
  • To Identify and pursue all potential recoveries from the relevant parties
  • To be personally responsible for ensuring that all files are reserved accurately and promptly in accordance with our reserving philosophy (most likely outcome) and fully reflect the level of Damages on each file
  • Ensure liability is agreed within existing case law and accident circumstances
  • Effectively negotiate, as appropriate, with customers, suppliers, and all relevant Third-Party representatives
  • To Process and Authorise claim payments as required and in accordance with personal authorities
  • Act as a mentor/buddy and referral point to Personal injury Handlers
  • Proactive management, assessment and sign off all litigation including tracking trends and identifying process improvements
  • Ensure that any bodily injury claims which exceed the large loss criteria are reviewed and promptly reported to the Large Loss team
  • Ensure all continuous improvement ideas are raised via the Team leader or Technical Lead.
  • Develop and maintain effective relationships with colleagues and stakeholders
  • Be responsible for own personal development requirements in specialist area, by attending all training sessions to ensure understanding of technical issues
  • Ensure that all expressions of dissatisfaction are registered in accordance with FCIM’s complaint procedure
  • Achieve all personal objectives, Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)
  • To carry out duties, activities and tasks as directed within the Customer and Operations pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central’s customers and any third parties
  • Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
  • Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
  • To adhere to and consider all regulatory requirements at all times, including Consumer Duty, DPA, AML and Anti Bribery principles
  • Any other reasonable duties

Experience & knowledge

  • Advanced Experience of handling personal injury claims including indemnity validation, accurate reserve setting, liability resolution, quantum assessment and settlement techniques
  • Advanced Experience of handling third party Injury claims liaising effectively with different claimant representatives (e, g., Accident Management Companies, Claimant Solicitors)
  • Advanced knowledge of liability assessment
  • Advanced knowledge of RTA liability and litigation processes and ability to risk assess cases. Good knowledge of RTA/Article 75 and how/ when to apply.
  • Excellent knowledge of all appropriate and relevant personal injury case law and the current legal landscape
  • Excellent knowledge of motor claims including all areas of Complex Personal injury (as listed in Job Responsibilities).
  • A good knowledge of working with the MOJ and OIC portals
  • Full Understanding of the main principles of English, Scottish, Irish and Foreign Law as it applies in the technical motor claims and legal field
  • Solid understanding of all aspects of motor claims, to include credit hire, litigation, and potential fraud
  • Experience of undertaking internal colleague file reviews required
  • Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty)
  • Able to evidence a thorough approach to claims handling

Skills & Qualifications

  • Thorough and effective communication skills, both verbal and written
  • Strong Negotiation and influencing skills
  • Excellent time management and organisation skills
  • Good assertive skills
  • Strong auditing and coaching skills
  • Ability to mentor/develop others and detect training needs.
  • Excellent time management and organisation skills with the ability to prioritise work
  • Problem solving skills with the ability to adopt a logical approach to resolving problems
  • Good numeracy and literacy skills
  • Good Continuous Improvement tools and techniques
  • Ability to identify areas of business improvement.
  • Confident in presenting complex information in a clear and concise manner

Behaviours

  • Embrace, embed and incorporate the Company Values
  • Takes initiative to make decisions
  • Self-motivated and enthusiastic
  • Emphasis on attention to detail and accuracy
  • Ability to work on own initiative and equally collaborate with others internally or externally
  • Flexible approach and positive attitude
  • An organised and proactive approach
  • Strives to deliver performance targets and drive business improvements to contribute to the success of the business
  • Positively champions FCIMs philosophies and ways of working, is supportive of team leaders and managers to implement change

So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.

We’ve received some great feedback from colleagues on Glassdoor. Don’t believe us? for yourself!

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full .

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.

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Senior Personal Injury Specialist employer: First Central Insurance Management Ltd

At First Central Insurance Management Ltd, we pride ourselves on being an award-winning employer, recognised for our commitment to employee satisfaction and development. Our vibrant Haywards Heath office fosters a collaborative work culture where continuous improvement is encouraged, and employees are supported through mentoring and training opportunities. With a focus on innovation and customer service, we offer a dynamic environment that empowers our team to make a meaningful impact in the insurance industry.
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Contact Detail:

First Central Insurance Management Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Personal Injury Specialist

✨Tip Number 1

Familiarise yourself with the latest developments in personal injury law and FCA regulations. This will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.

✨Tip Number 2

Network with professionals in the insurance and legal sectors, especially those who specialise in personal injury claims. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.

✨Tip Number 3

Prepare for potential interview scenarios by practising your negotiation and communication skills. Role-playing complex claim situations can help you articulate your thought process and decision-making abilities effectively.

✨Tip Number 4

Research First Central Insurance Management Ltd thoroughly. Understanding their company culture, values, and recent achievements will allow you to tailor your responses and show how you align with their mission during the interview.

We think you need these skills to ace Senior Personal Injury Specialist

Advanced Claims Handling Knowledge
Legal and Regulatory Knowledge
FCA Regulations Understanding
Motor Claims Law Expertise
Negotiation Skills
Communication Skills
Portfolio Management
Fraud Detection and Management
Knowledge of MOJ Reforms
Understanding of Civil Procedure Rules
Personal Injury Pre-Action Protocol Knowledge
Road Traffic Act Familiarity
Time Management Skills
Coaching and Mentoring Abilities
Problem-Solving Skills
Attention to Detail
Continuous Improvement Techniques
Ability to Work Independently and Collaboratively

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your advanced claims handling knowledge and experience in personal injury cases. Use specific examples that demonstrate your ability to manage complex motor claims and your understanding of relevant regulations.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly your negotiation skills and experience in mentoring less experienced colleagues.

Showcase Relevant Experience: When detailing your work history, focus on your achievements in personal injury claims management. Highlight any specific cases where you successfully influenced outcomes or improved processes within your team.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the insurance industry.

How to prepare for a job interview at First Central Insurance Management Ltd

✨Showcase Your Claims Handling Expertise

Be prepared to discuss your advanced claims handling knowledge, especially in personal injury. Highlight specific cases where you've successfully navigated complex motor claims and the outcomes you achieved.

✨Demonstrate Legal Knowledge

Familiarise yourself with FCA regulations and motor claims law. During the interview, confidently reference relevant legal principles and how they apply to the role, showcasing your understanding of the current legal landscape.

✨Emphasise Communication Skills

Since the role involves influencing outcomes through negotiation, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers and third-party representatives in past roles.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to make tough calls or resolve conflicts, and be ready to explain your thought process and the results.

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