Fraud Investigator - Accidental Damage (12 Month FTC) in Manchester

At 1st Central, everything starts with our people. As one of the UK’s leading motor and home insurers, we use smart technology, data and great service to make insurance fast, fair and simple for over 1.4 million customers. We’re proud to create an environment where people feel supported, trusted and able to grow - whether that’s developing new skills, taking on fresh challenges or making a real impact every day.

If you’re looking for a role where you can make a difference, we’d love to hear from you. Are you a detail-oriented investigator with a talent for uncovering the truth? Do you thrive in a fast-paced environment? If so, we have the perfect opportunity for you! We’re on the hunt for a talented Fraud Investigator – Accidental Damage to join our Counter Fraud Services team in Salford Quays, Manchester on a 12-month fixed term contract.

Working as part of a growing and vibrant team, you’ll be responsible for protecting the business and customers from the impact of fraud. You’ll be investigating a caseload of suspected fraudulent accidental damage claims by conducting telephone interviews with our customers to gather crucial information. Collaborating with internal colleagues, stakeholders and third-party suppliers to evaluate and investigate evidence, enabling you to make an informed decision on each claim.

Core skills we’re looking for:

• Investigative: You’ll be proficient in gathering and analysing evidence, interviewing customers and conducting thorough investigations.
• Analytical: You’ll have an ability to analyse data to detect patterns and anomalies that may indicate fraud.
• Problem-solving: You’ll think creatively and strategically to resolve complex claim cases.
• Negotiation: In some cases, fraud investigators may need to negotiate with suspects or other parties to obtain information or resolve issues.

Working flexibly, you'll spend the first 3 months in the office full-time for training and support, then hybrid begins with 4 days at home and 1 day in the office. But if you prefer to be in the office more, that's good with us too.

What’s Involved:

• You’ll manage a portfolio of suspected opportunistic and organised accidental damage fraud claims.
• You’ll conduct telephone interviews with customers.
• You’ll engage with external suppliers such as accident investigators, motor engineers, and key specialists.
• You’ll conduct open source and desktop investigations using databases like CUE and HPI.
• You’ll assess evidence such as police reports and engineering findings.
• You’ll support telephony targets while providing professional customer service.
• You’ll process payments on claims files within limits.
• You’ll ensure accurate reserves on claim files.
• You’ll meet fraud KPIs and targets.
• You’ll ensure compliance with financial crime procedures.
• You’ll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
• You’ll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times.

Experience & Knowledge

• Strong understanding of basic motor insurance fraud.
• Proven track record of managing caseloads with adherence to SLAs.
• Good knowledge of FCA Consumer Duty principles.
• Basic understanding of indemnity and ability to identify straightforward policy-related issues.
• Familiarity with fraud indicators.
• Ability to deploy and interpret ClearSpeed results.

Skills

• Strong communication skills (verbal and written).
• Good time management and organisation.
• Solid problem-solving skills.
• Computer literacy (Word, Excel).
• Proactive approach to learning.

Behaviours

• Self-motivated and eager to learn.
• Embraces feedback.
• Demonstrates a positive attitude.

Ready to join us? We’re looking for talented people who want to make a real impact for our customers, colleagues and business.