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- Tasks: Assist passengers with restricted mobility at Edinburgh Airport, ensuring a smooth travel experience.
- Company: First Call Aviation is a leading name in aviation recruitment, dedicated to exceptional service.
- Benefits: Enjoy free on-site parking and the potential for a temp-to-perm contract.
- Why this job: Join a supportive team, make a difference, and gain valuable airport experience.
- Qualifications: Great work ethic, communication skills, and customer service; driving licence preferred but not essential.
- Other info: Shifts are 4 ON 2 OFF, with pay at £12.20 per hour.
Shifts: 4 ON 2 OFF Between 03:00 - 23:00.
Pay: £12.20
Responsibilities:
- Meet and greet arriving/departing/transferring Passengers with Restricted Mobility (PRM)
- Assist Passengers with Restricted Mobility (PRM) at drop off/pick up points, airline check-in, airport security and pre-boarding aircraft.
- In a safe manner, assist in the transfer of passengers from aircraft to airport terminal using various equipment.
- Ensuring that wheelchairs and buggies are always clean and tidy.
- Ensure that Centralised Control is updated on progress by use of IT handsets.
- Ensure that all necessary paperwork is completed legibly and submitted promptly.
- Any additional reasonable duties, as assigned by operational management.
To be successful in the role, you will need:
- Great work ethic.
- Excellent communication skills.
- Strong Customer Service.
- Self-motivated and willing to work using own initiative.
- Full UK Driving licence (desirable).
- To multitask and remain calm under pressure.
- Previous airport experience is an advantage but not essential.
Job Types: Full-time, Temp to perm
Contract length: 12 weeks
Pay: £12.20 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
Passenger Agent - Restricted Mobility - Edinburgh Airport in Edinburgh employer: First Call Contract Services
Contact Detail:
First Call Contract Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Agent - Restricted Mobility - Edinburgh Airport in Edinburgh
✨Tip Number 1
Familiarise yourself with Edinburgh Airport's layout and facilities, especially the areas designated for passengers with restricted mobility. This knowledge will help you feel more confident during the interview and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Brush up on your customer service skills by practising scenarios where you assist individuals with different needs. Being able to showcase your ability to handle various situations calmly and effectively will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees in similar roles at the airport. They can provide valuable insights into the job and the company culture, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your availability and flexibility regarding shifts, as this role requires working early mornings and late evenings. Showing that you're adaptable and willing to meet the demands of the job will make a positive impression.
We think you need these skills to ace Passenger Agent - Restricted Mobility - Edinburgh Airport in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Passenger Agent. Emphasise any customer service roles or experiences that showcase your communication skills and ability to work under pressure.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your enthusiasm for working with passengers with restricted mobility and how your previous experiences make you a suitable candidate for this role.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job requirements, such as excellent communication, self-motivation, and multitasking abilities. If you have a full UK driving licence, be sure to mention it as it is desirable for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in the aviation industry.
How to prepare for a job interview at First Call Contract Services
✨Showcase Your Customer Service Skills
As a Passenger Agent, you'll be interacting with passengers regularly. Be prepared to share examples of how you've provided excellent customer service in the past, especially in challenging situations.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. During the interview, practice clear and concise responses. You might also want to highlight any experience you have in working with diverse groups of people.
✨Highlight Your Ability to Multitask
The job requires multitasking and staying calm under pressure. Prepare to discuss specific instances where you've successfully managed multiple tasks at once, particularly in fast-paced environments.
✨Familiarise Yourself with Airport Operations
While previous airport experience is not essential, having a basic understanding of airport operations can set you apart. Research common procedures and challenges faced by Passenger Agents to show your enthusiasm for the role.
