At a Glance
- Tasks: Assist passengers at check-in and boarding gates, ensuring smooth flight operations.
- Company: Join a dynamic team at Edinburgh Airport, where every day is an adventure.
- Benefits: Earn £12.72 per hour with full training and uniform provided.
- Other info: Flexible shifts with opportunities for growth in a bustling airport setting.
- Why this job: Be part of creating positive travel experiences for people from all over Europe.
- Qualifications: Must be 18+, friendly, organised, and ready to thrive in a fast-paced environment.
The predicted salary is between 25000 - 27000 £ per year.
£12.72 per hour
Start date: 1st June 2026
29 hours per week | Rotating shift pattern: 6 days on, 3 days off | 4am Start
PLEASE NOTE WE CAN'T ACCEPT STUDENTS FOR THIS ROLE.
Help passengers start their journey the right way. We are currently recruiting Passenger Service Agents to support airline operations at Edinburgh Airport, assisting travellers flying to a wide range of destinations across Europe. This customer-facing role is ideal for someone who enjoys working with people and thrives in a busy, fast-moving environment. You'll be involved in different stages of the passenger journey, helping ensure flights operate smoothly, safely, and on schedule. Every day is different, and you'll play an important part in delivering a positive airport experience from check-in through to boarding. Full training will be provided. Applicants from customer service, hospitality, retail, events, travel, or similar backgrounds are encouraged to apply.
Key responsibilitiesAs part of the Passenger Services team, your duties will include:
- Assisting customers at check-in desks and boarding gates
- Verifying passports, travel documents, and boarding passes
- Handling baggage enquiries and processing excess baggage payments
- Providing support to passengers during delays or disruptions
- Responding to customer questions and resolving issues professionally
- Preparing gate and check-in areas before departures
- Following all airport safety, security, and operational procedures
You'll help create a welcoming and efficient experience for passengers throughout their time at the airport.
What we're looking forSuccessful candidates will be:
- A minimum of 18 years old
- Friendly, professional, and confident communicating with people
- Able to stay calm and organised under pressure
- Dependable and punctual
- Comfortable working in a fast-paced operational environment
- Flexible with shifts, including early mornings, evenings, weekends, and public holidays
- Confident using basic computer systems
- Previous airport experience is not required - a positive attitude and strong customer service skills are what matter most.
We are looking for candidates available to start soon and will support you through every stage of the onboarding process. This includes pre-employment checks such as background screening, employment references, and mandatory drug and alcohol testing required for airport positions. Before starting the role, you'll complete a full induction and training programme to help you feel prepared and confident in your new position. Uniform and required equipment will also be provided.
Customer Service Agent - Edinburgh Airport employer: First Call Contract Services
Join our dynamic team at Edinburgh Airport as a Customer Service Agent, where you'll enjoy a supportive work culture that values teamwork and customer satisfaction. With competitive pay, comprehensive training, and opportunities for personal growth, we ensure that every employee feels valued and empowered to make a difference in the passenger experience. Embrace the excitement of working in a fast-paced environment while contributing to seamless travel for passengers across Europe.
Contact Details:
First Call Contract Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Edinburgh Airport
✨Tip Number 1
Get to know the company! Research Edinburgh Airport and the airlines you'll be working with. Understanding their values and operations can help you tailor your approach during interviews.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of scenarios where you might need to handle tricky situations. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Be ready for those early starts! The shift patterns are unique, so show your flexibility and willingness to adapt. Mentioning this in your interview can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have questions.
We think you need these skills to ace Customer Service Agent - Edinburgh Airport
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for working with people and helping them have a great experience at the airport.
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Agent. Highlight any relevant experience in customer service, hospitality, or similar fields. We love seeing how your background fits with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since this role involves interacting with passengers from all walks of life.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at First Call Contract Services
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Agent does at Edinburgh Airport. Familiarise yourself with the key responsibilities like assisting customers at check-in and handling baggage enquiries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about interacting with passengers, be ready to demonstrate your customer service skills. Think of examples from your past experiences where you've successfully resolved issues or helped someone out. This will highlight your ability to stay calm and professional under pressure.
✨Dress the Part
First impressions matter! Dress smartly for your interview to reflect the professional environment of an airport. Even if the role provides a uniform, showing up well-presented can set a positive tone and demonstrate your seriousness about the position.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle situations like delays or difficult customers. Practising these responses will help you articulate your thought process and showcase your problem-solving skills effectively.
