At a Glance
- Tasks: Assist passengers at check-in and boarding gates, ensuring smooth flight operations.
- Company: Join a dynamic team at Edinburgh Airport, where every day is an adventure.
- Benefits: Earn £12.72 per hour with flexible shifts and full training provided.
- Other info: Enjoy a fast-paced environment with opportunities for growth and development.
- Why this job: Be the friendly face that helps travellers start their journeys right!
- Qualifications: Must be 18+, with strong customer service skills and a positive attitude.
The predicted salary is between 25000 - 25000 € per year.
£12.72 per hour
Start date: 1st June 2026
29 hours per week | Rotating shift pattern: 6 days on, 3 days off | 4am Starts
Help passengers start their journey the right way. We are currently recruiting Passenger Service Agents to support airline operations at Edinburgh Airport, assisting travellers flying to a wide range of destinations across Europe. This customer-facing role is ideal for someone who enjoys working with people and thrives in a busy, fast-moving environment. You'll be involved in different stages of the passenger journey, helping ensure flights operate smoothly, safely, and on schedule. Every day is different, and you'll play an important part in delivering a positive airport experience from check-in through to boarding. Full training will be provided. Applicants from customer service, hospitality, retail, events, travel, or similar backgrounds are encouraged to apply.
Key responsibilities
- Assisting customers at check-in desks and boarding gates
- Verifying passports, travel documents, and boarding passes
- Handling baggage enquiries and processing excess baggage payments
- Providing support to passengers during delays or disruptions
- Responding to customer questions and resolving issues professionally
- Preparing gate and check-in areas before departures
- Following all airport safety, security, and operational procedures
You'll help create a welcoming and efficient experience for passengers throughout their time at the airport.
What we're looking for
- A minimum of 18 years old
- Friendly, professional, and confident communicating with people
- Able to stay calm and organised under pressure
- Dependable and punctual
- Comfortable working in a fast-paced operational environment
- Flexible with shifts, including early mornings, evenings, weekends, and public holidays
- Confident using basic computer systems
- Previous airport experience is not required - a positive attitude and strong customer service skills are what matter most.
What you can expect
We are looking for candidates available to start soon and will support you through every stage of the onboarding process. This includes pre-employment checks such as background screening, employment references, and mandatory drug and alcohol testing required for airport positions. Before starting the role, you'll complete a full induction and training programme to help you feel prepared and confident in your new position. Uniform and required equipment will also be provided.
Check-in Agent - Edinburgh Airport employer: First Call Contract Services
Join our dynamic team at Edinburgh Airport as a Check-in Agent, where you'll enjoy a supportive work culture that values customer service and teamwork. With flexible shift patterns and comprehensive training provided, we offer excellent opportunities for personal and professional growth in a fast-paced environment. Experience the unique advantage of working in one of Scotland's busiest airports, contributing to memorable journeys for travellers from all over Europe.
Contact Detail:
First Call Contract Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Check-in Agent - Edinburgh Airport
✨Tip Number 1
Get to know the company! Research Edinburgh Airport and the airlines you'll be working with. Understanding their values and operations can help you tailor your approach during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping passengers, think of scenarios where you might need to resolve issues or answer questions. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Be ready for those early starts! Since shifts can start as early as 4am, make sure you're prepared to discuss your flexibility and reliability during the interview. Show them you’re up for the challenge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have questions.
We think you need these skills to ace Check-in Agent - Edinburgh Airport
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share why you’re excited about working as a Check-in Agent. A friendly tone can go a long way in making your application stand out.
Highlight Relevant Experience:Even if you haven't worked in an airport before, we value experience from customer service, hospitality, or retail. Make sure to mention any roles where you've interacted with customers and how you handled different situations. It shows us you’ve got the skills we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Use bullet points if it helps to make your experience easy to read. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at First Call Contract Services
✨Know the Role Inside Out
Before your interview, make sure you understand what a Check-in Agent does. Familiarise yourself with the key responsibilities like assisting customers at check-in desks and handling baggage enquiries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to share examples of how you've successfully interacted with customers in the past. Think of situations where you resolved issues or made someone's day better. This will demonstrate your ability to thrive in a busy environment and handle pressure.
✨Dress the Part
Even though the interview might be casual, dressing smartly can make a great first impression. Aim for a professional look that reflects the friendly and confident persona they’re looking for. It shows you take the opportunity seriously and are ready to represent the company well.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewer. Inquire about the team dynamics, training processes, or what a typical day looks like. This not only shows your interest but also helps you gauge if the role is the right fit for you.
