At a Glance
- Tasks: Assist passengers at check-in and boarding gates, ensuring smooth flight operations.
- Company: Join a dynamic team at Edinburgh Airport, enhancing travel experiences.
- Benefits: Earn £12.72 per hour with full training and uniform provided.
- Other info: Flexible shifts with opportunities for growth in a fast-paced setting.
- Why this job: Be part of an exciting environment, helping travellers on their journeys.
- Qualifications: Must be 18+, friendly, organised, and able to work under pressure.
The predicted salary is between 26500 - 27500 £ per year.
£12.72 per hour
Start date: 1st June 2026
29 hours per week | Rotating shift pattern: 6 days on, 3 days off | 4am Start
Help passengers start their journey the right way. We are currently recruiting Passenger Service Agents to support airline operations at Edinburgh Airport, assisting travellers flying to a wide range of destinations across Europe. This customer-facing role is ideal for someone who enjoys working with people and thrives in a busy, fast-moving environment. You'll be involved in different stages of the passenger journey, helping ensure flights operate smoothly, safely, and on schedule. Every day is different, and you'll play an important part in delivering a positive airport experience from check-in through to boarding. Full training will be provided. Applicants from customer service, hospitality, retail, events, travel, or similar backgrounds are encouraged to apply.
Key responsibilitiesAs part of the Passenger Services team, your duties will include:
- Assisting customers at check-in desks and boarding gates
- Verifying passports, travel documents, and boarding passes
- Handling baggage enquiries and processing excess baggage payments
- Providing support to passengers during delays or disruptions
- Responding to customer questions and resolving issues professionally
- Preparing gate and check-in areas before departures
- Following all airport safety, security, and operational procedures
You'll help create a welcoming and efficient experience for passengers throughout their time at the airport.
What we're looking forSuccessful candidates will be:
- A minimum of 18 years old
- Friendly, professional, and confident communicating with people
- Able to stay calm and organised under pressure
- Dependable and punctual
- Comfortable working in a fast-paced operational environment
- Flexible with shifts, including early mornings, evenings, weekends, and public holidays
- Confident using basic computer systems
- Previous airport experience is not required - a positive attitude and strong customer service skills are what matter most.
We are looking for candidates available to start soon and will support you through every stage of the onboarding process. This includes pre-employment checks such as background screening, employment references, and mandatory drug and alcohol testing required for airport positions. Before starting the role, you'll complete a full induction and training programme to help you feel prepared and confident in your new position. Uniform and required equipment will also be provided.
Locations
Customer Service Agent - Edinburgh Airport employer: First Call Contract Services
Join our dynamic team at Edinburgh Airport, where we prioritise a supportive work culture and offer comprehensive training to ensure your success as a Customer Service Agent. With flexible shift patterns and a focus on employee growth, you'll thrive in a fast-paced environment while helping passengers embark on their journeys with confidence. Enjoy the unique advantage of working in a vibrant airport setting, where every day brings new challenges and opportunities to make a positive impact.
Contact Details:
First Call Contract Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Edinburgh Airport
✨Tip Number 1
Get to know the company! Research Edinburgh Airport and the airlines they work with. Understanding their values and operations will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Agent and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Network, network, network! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even refer you for the role. Plus, it shows you're proactive and keen to be part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Edinburgh Airport. Don’t miss out!
We think you need these skills to ace Customer Service Agent - Edinburgh Airport
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your experiences have shaped your customer service skills.
Tailor Your Application:Make sure to tailor your application to the Customer Service Agent role. Highlight any relevant experience from hospitality, retail, or similar fields that showcases your ability to handle customer queries and work in a fast-paced environment.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at First Call Contract Services
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Agent does at Edinburgh Airport. Familiarise yourself with the key responsibilities like assisting customers at check-in and handling baggage enquiries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about interacting with passengers, be ready to demonstrate your customer service skills. Think of examples from your past experiences where you've successfully resolved issues or provided excellent service. This will highlight your ability to stay calm and professional under pressure.
✨Dress the Part
First impressions matter! Dress smartly for your interview to reflect the professional environment of an airport. A neat appearance shows that you take the opportunity seriously and are ready to represent the company well.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the training process or how the team handles busy periods. Asking insightful questions not only shows your interest but also helps you gauge if the role is the right fit for you.
