At a Glance
- Tasks: Support customer experience, manage e-commerce, and assist with social media activities.
- Company: Fast-growing, social-first fashion brand with a vibrant community focus.
- Benefits: Competitive salary, immediate start, and career growth opportunities.
- Other info: Exciting role with variety and a supportive team environment.
- Why this job: Join a dynamic team and make a real impact in the fashion industry.
- Qualifications: 1 year of online customer service experience and Shopify knowledge.
The predicted salary is between 28000 - 32000 € per year.
Our client is a fast-growing, social-first fashion brand with a strong online presence and community-focused approach. They are now looking to hire a Customer Experience & E-commerce Coordinator to support their continued growth and deliver an exceptional experience across customer service, e-commerce, and day-to-day operations.
This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys wearing multiple hats within a creative and dynamic business.
The Role
The successful candidate will play a key role in supporting customer experience, website management, social media activity, and operational administration. The role would suit someone highly organised, adaptable, positive, and confident managing multiple priorities.
Key Responsibilities
- Customer Service & Community
- Managing customer service enquiries via email and social media channels
- Handling shipping queries and customer service issues
- Managing Trustpilot and customer reviews
- Supporting VIP customers and repeat buyers
- Assisting with customer retention and loyalty initiatives
- Following up on customer satisfaction
- Supporting and promoting the brand's community-focused growth
- E-commerce & Website
- Creating and uploading products to the website
- Managing inventory and stock updates
- Writing engaging product descriptions
- Coordinating product photography
- Supporting website management and updates
- Carrying out website testing and quality checks
- Managing discount codes and promotional activity
- Processing orders and managing returns
- Monitoring website performance and customer journey
- Social Media Support
- Scheduling content across social media platforms
- Supporting wider social-first marketing activity
- Confidently using social media platforms (management experience not essential)
- Operations & Administration
- Liaising with warehouses and courier partners
- Supporting product launches and campaigns
- Producing basic reporting on sales and customer feedback
- Assisting founders/directors with day-to-day tasks
- Organising samples and product drops
Candidate Requirements
- Minimum 1 year's experience within online customer service and/or e-commerce
- Shopify experience is essential
- Strong communication and organisational skills
- Positive, bubbly, and proactive personality
- Ability to multitask within a fast-paced environment
- Passion for fashion, social media, and customer experience
What's on Offer
- Opportunity to join a growing fashion brand
- Supportive and fast-paced team environment
- Real variety within the role
- Career growth potential as the business continues to expand
- Immediate interviews available
Customer Experience & E-commerce Coordinator employer: First Call Contract Services
Join a vibrant and rapidly expanding fashion brand in Tottenham, where creativity meets community. As a Customer Experience & E-commerce Coordinator, you'll thrive in a supportive team that values your contributions and offers real opportunities for career growth. Enjoy a dynamic work culture that encourages innovation and celebrates your passion for fashion and customer engagement.
Contact Detail:
First Call Contract Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience & E-commerce Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, products, and social media presence. This will help you tailor your conversations and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an inside edge!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and e-commerce. Think about specific examples from your past experience that showcase your skills and adaptability in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience & E-commerce Coordinator
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Mention any relevant experiences or interests that connect you to the brand and its community-focused approach. We want to see your personality and enthusiasm!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your experience in customer service and e-commerce, especially with Shopify. We appreciate when candidates take the time to align their skills with what we're looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We love a well-organised application that clearly showcases your qualifications and experience!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at First Call Contract Services
✨Know the Brand Inside Out
Before your interview, make sure you research the fashion brand thoroughly. Understand their values, community focus, and recent campaigns. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Highlight how you handled difficult situations or improved customer satisfaction. This is crucial for a role that revolves around customer experience.
✨Demonstrate Your E-commerce Knowledge
Familiarise yourself with Shopify and any other e-commerce platforms they might use. Be ready to discuss how you've managed product listings, inventory, and customer journeys in previous roles. This will prove you're not just passionate about fashion but also knowledgeable about the e-commerce side.
✨Be Ready to Multitask
Since the role requires juggling various responsibilities, prepare to discuss how you manage multiple tasks effectively. Share strategies you use to stay organised and prioritise your workload, especially in fast-paced environments.
