At a Glance
- Tasks: Manage daily staffing needs and build strong relationships with agency workers.
- Company: Join a dynamic team at First Call Talent Solutions in CV8.
- Benefits: Competitive salary, full-time hours, ongoing training, and career development.
- Other info: Enjoy a varied role where no two days are the same!
- Why this job: Be the key link in a fast-paced environment and make a real impact.
- Qualifications: Experience in recruitment or account management and strong communication skills.
Location: CV8 (On-site)
Salary: £30,000 - £35,000 per annum (depending on experience)
Hours: Monday to Friday, 7:00am - 3:00pm or 8:00am - 4:00pm
About the Role
First Call Talent Solutions are recruiting for an Onsite Account Manager on behalf of an exciting client based in CV8. This is an excellent opportunity to join a fast-paced operation where you'll play a pivotal role in managing the day-to-day agency workforce, ensuring staffing levels meet operational requirements, and delivering an exceptional onsite recruitment service. As the dedicated Onsite Account Manager, you'll be the key link between the client, agency workers and the wider operations team, helping to drive workforce performance, maintain compliance and build long‑term relationships.
Key Responsibilities
- Manage daily staffing requirements to meet client demands and agreed service levels.
- Coordinate shift allocations and monitor worker attendance, punctuality and reliability.
- Maintain accurate attendance records and report any issues promptly.
- Act as the primary point of contact for all agency workers on‑site.
- Build strong working relationships to improve worker engagement, retention and attendance.
- Resolve worker queries, concerns and issues in a professional and timely manner.
- Provide regular updates to the client on attendance, fulfilment levels and operational performance.
- Respond promptly to client requests and operational queries.
- Support the Area Operations Manager in maintaining and developing a strong client relationship.
- Coordinate onboarding and inductions for new agency workers.
- Utilise workforce management and communication systems to coordinate workers and monitor activity.
- Maintain accurate records across all systems, ensuring compliance and audit readiness.
- Complete Right to Work checks and ensure all worker documentation remains valid and up to date.
- Ensure compliance with GDPR, Agency Worker Regulations (AWR) and Working Time Regulations at all times.
What We're Looking For
- Previous experience within recruitment, onsite account management, workforce planning or a similar client-facing role.
- Experience managing temporary workforces within industrial, logistics, warehousing or manufacturing environments.
- Strong organisational skills with the ability to prioritise a busy workload.
- Excellent communication and relationship-building skills.
- Confident using Microsoft Office and workforce management systems.
- High attention to detail with a strong focus on compliance and administration.
- A proactive, solutions-focused approach and the ability to work independently.
- Passionate about delivering outstanding customer service to both clients and candidates.
What's on Offer
- Salary of £30,000 - £35,000 depending on experience.
- Permanent, full-time opportunity.
- Monday to Friday working pattern (7:00am - 3:00pm or 8:00am - 4:00pm).
- Opportunity to work with an exciting, growing client in a key onsite management role.
- Ongoing training, support and career development.
- A varied and rewarding position where no two days are the same.
If you're an organised, people-focused professional who thrives in a fast-paced environment and enjoys building lasting relationships while delivering exceptional service, we'd love to hear from you.
Onsite Account Manager in Coventry employer: First Call Contract Services
First Call Talent Solutions is an exceptional employer that offers a dynamic work environment in CV8, where you can thrive as an Onsite Account Manager. With a focus on employee growth and ongoing training, we foster a supportive culture that values strong relationships and outstanding service delivery. Join us for a rewarding career where every day brings new challenges and opportunities to make a meaningful impact.
Contact Details:
First Call Contract Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Account Manager in Coventry
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at First Call Contract Services!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at First Call Contract Services.
We think you need these skills to ace Onsite Account Manager in Coventry
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at First Call Contract Services. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to First Call Contract Services and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at First Call Contract Services. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to First Call Contract Services's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at First Call Contract Services
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with First Call Contract Services.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at First Call Contract Services will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact First Call Contract Services and how you would contribute to adapting HR strategies.
