At a Glance
- Tasks: Build strong relationships with clients and ensure smooth operations in a dynamic environment.
- Company: Join one of the UK's largest and most successful distributors.
- Benefits: Earn £14.41 per hour, with overtime pay and weekly pay.
- Other info: Work in a brand new facility with excellent career growth opportunities.
- Why this job: Immediate starts available; full training provided for your success.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 14.41 - 14.41 £ per hour.
Immediate starts Available. First Call have a role available working for one of the largest, most successful distributors in the UK. Pay rates starting at
£14.41 , with overtime paid at premium rates . The role of
Client Services Executive is based in Bicester.
We are looking for experienced candidates to work for our client on a fixed term 12 week basis.
Full training and ongoing coaching will be provided.
This role would suit people who have Warehouse, Customer Service, Admin, Retail backgrounds.
Our client has recently moved in to a brand new facility in Bicester with all new warehouse, equipment, offices, canteen and so much more!
- FULL TIME ONLY - MONDAY TO FRIDAY
- Weekly Pay
- We have
Full-Time Positions available in Bicester.
The general duties of a
Client Services Executive include
- The focus of the role is to build excellent working relationships between the customer and their Clients, ensuring the account runs smoothly and efficiently across all areas of the supply chain.
- The Commercial Services Executive should become the Client's representative onsite ensuring that their needs are met, whilst maintaining costs and efficiency levels.
- Liaise with internal and external contacts to ensure the smooth & efficient running of the Client's account, ensuring that SLA's are achieved or exceeded
- Shift times and rates of pay for
Client Services Executive are as follows
- Immediate Starts
- Full Time Only - Monday to Friday
Key Responsibilities of Client Service Executive
- To handle all client requests in line with the service level agreement (SLA), referring to relevant internal departments, managing client expectations and where appropriate considering any additional charges that need to be applied.
- To maintain all aspects of the Client Services database
- Process, check and manage orders within the GDS system, including EDI releasing,
- when required.
- Facilitate special packaging requirements on behalf of the clients, liaising with our internal customers to ensure that stock and parts are ready in time where required.
- To obtain New Release & Campaign forecasts from the client, to enable the New Release call-off, early deliveries & Irish orders in line the client and customer requirements, monitoring stock levels/orders as required.
- Manage the New Release call-off process in conjunction with Planning & Operations.
- Monthly KPI reporting
- Collate management information on a monthly basis to confirm queries are closed and to forecast figures for each up-and-coming sales quarter.
- Manage client requests in line with the service agreement, on scrapping, returns and return to vendor services liaising with clients and internal operations.
- To engage with other areas of the Commercial Services team, to ensure there is a linked-up approach across the team to meet our client requirements and expectations.
- To attend and facilitate regular internal meetings. There will also be requirement to attend & facilitate regular client meetings and conference calls.
Qualifications and experience of Client Services Executive
- A strong Customer Service or Account Management background is required and previous experience in a Logistics/Supply Chain environment
- Strong attention to detail and high level of accuracy.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Proficient in Microsoft Office, good level of Excel knowledge and have a level of technical knowledge to manage the GDS system (Training provided).
- Analytical and problem-solving abilities.
- Customer-focused with a proactive approach to resolving issues.
- Team player with a willingness to support colleagues and contribute to a positive working environment.
- This job will suit any candidate with experience working as a
Client Services Executive at Amazon, Royal Mail, Parcelforce, DPD, DHL, similar employers or the logistics distribution and supply chain sector.
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Client Services Executive in Bicester employer: First Call Contract Services
First Call Contract Services Ltd is an exceptional employer for HGV Class 1 drivers, offering competitive pay rates and flexible shift patterns tailored to suit your lifestyle. With a strong focus on employee growth and the opportunity for long-term positions, you will be part of a supportive work culture that values professionalism and reliability, all while enjoying the benefits of working in Bedford with easy access to various delivery routes.
Contact Details:
First Call Contract Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive in Bicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Call Contract Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Call Contract Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Executive in Bicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Call Contract Services:Your cover letter is your chance to shine! Tell us why you want to work at First Call Contract Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Call Contract Services!
How to prepare for a job interview at First Call Contract Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
