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- Tasks: Support passengers with ticketing, reservations, and flight disruptions at the airport.
- Company: Join a leading provider of ground handling services at major airports.
- Benefits: Enjoy competitive pay, full training, and opportunities for career growth.
- Why this job: Make a real impact in customer service while working in a dynamic team environment.
- Qualifications: Experience in airline ticketing, preferably with SKYSPEED, and strong communication skills required.
- Other info: Diversity and inclusion are valued; all backgrounds are encouraged to apply.
The predicted salary is between 24000 - 36000 £ per year.
Our client is seeking candidates with experience in airline ticketing, particularly with the SKYSPEED system, as well as those with a strong background as a travel agent, even if you haven’t previously worked directly with SKYSPEED.
Our client, a leading provider of professional ground handling services at major airports, is looking to hire multiple dedicated and talented Service Desk Agents. This exciting opportunity will allow you to take on new challenges, grow professionally, and make a significant impact as the company supports the Eurowings contract for ground services. If you’re passionate about customer service and eager to contribute to the success of a dynamic team, we encourage you to apply., + Provide support to passengers at the airport with reservations/ticketing, payment collection for additional services, and assist with flight disruptions.
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Handle reservation and ticketing requests, including booking, payment collection, and ticket issuance.
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Process payments for airport ancillary services (e.g., last-minute upgrades, excess baggage, seat selections), ensuring adherence to cash handling practices and GDPR guidelines.
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Assist with the relocation and re-booking of passengers impacted by delays, cancellations, or diversions.
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Collaborate with partner airlines to manage administrative tasks such as daily sales, banking, etc.
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Offer clear advice and guidance to passengers affected by flight disruptions on available options.
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Excellent customer service skills with a strong ability to manage customer interactions effectively.
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Previous experience with airline ticketing, specifically SKYSPEED system.
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Strong written and verbal communication skills.
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Ability to work well as part of a team with good organisational and time management skills.
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Ability to remain calm and handle irate passengers professionally, even under pressure.
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Ability to work under pressure with last-minute reservations and ticketing issues.
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Preferably experience in face-to-face customer service roles.
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High attention to detail with an optimistic and "happy to help" attitude.
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Flexible and willing to adapt to changing situations, including cancellations, delays, and other unforeseen challenges.
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Employee Assistance Programme with 24-hour access to trained counsellors and wellbeing initiatives.
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Overtime opportunities (but not always guaranteed) to enhance pay.
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Competitive salary and shift allowances.
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Full training and certification for airport operations and equipment use.
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Opportunities for career growth within the company.
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A dynamic and collaborative working environment.
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Death in Service benefit of up to 3x annual salary.
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Subsidised parking at designated staff car parks.
Our client is committed to diversity and inclusion and welcomes applications from candidates of all backgrounds. They are dedicated to creating a supportive and inclusive workplace.
We look forward to hearing from you!
Service Desk Agent employer: First Call Contract Services, Ltd.
Contact Detail:
First Call Contract Services, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Agent
✨Tip Number 1
Familiarize yourself with the SKYSPEED system. Even if you haven't used it before, understanding its basic functionalities and how it integrates into airline ticketing will give you a significant edge during the interview process.
✨Tip Number 2
Highlight your customer service experience, especially in face-to-face roles. Be ready to share specific examples of how you've successfully managed difficult customer interactions, as this is crucial for the Service Desk Agent position.
✨Tip Number 3
Prepare to discuss scenarios involving flight disruptions. Think about how you would assist passengers in these situations, showcasing your problem-solving skills and ability to remain calm under pressure.
✨Tip Number 4
Research the company’s commitment to diversity and inclusion. Being able to speak to how you align with these values can set you apart and demonstrate that you're a good cultural fit for the team.
We think you need these skills to ace Service Desk Agent
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in airline ticketing and any familiarity with the SKYSPEED system. If you have worked as a travel agent, detail your responsibilities and how they relate to the role of a Service Desk Agent.
Showcase Customer Service Skills: Since this position requires excellent customer service skills, provide specific examples of how you've successfully managed customer interactions, especially in high-pressure situations. Highlight your ability to remain calm and professional with irate passengers.
Demonstrate Team Collaboration: Mention any previous experiences where you worked effectively as part of a team. This could include collaborative projects or roles that required strong organizational and time management skills.
Express Your Adaptability: The job requires flexibility and the ability to adapt to changing situations. Share instances where you successfully handled last-minute changes or challenges, showcasing your optimistic and 'happy to help' attitude.
How to prepare for a job interview at First Call Contract Services, Ltd.
✨Showcase Your Customer Service Skills
Since the role emphasizes excellent customer service, be prepared to share specific examples of how you've successfully managed customer interactions in the past. Highlight your ability to remain calm under pressure and handle difficult situations with a positive attitude.
✨Familiarize Yourself with SKYSPEED
If you have experience with the SKYSPEED system, make sure to discuss it during the interview. If not, do some research on it beforehand. Understanding its functionalities will demonstrate your commitment to learning and adapting quickly to the role.
✨Demonstrate Team Collaboration
The job requires working well as part of a team. Be ready to talk about your previous experiences in collaborative environments, emphasizing how you contributed to team success and supported your colleagues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding flight disruptions or customer complaints. Practice responding to hypothetical scenarios where you need to assist passengers effectively, showcasing your organizational and time management skills.
