At a Glance
- Tasks: Deliver exceptional customer service and guide clients through luxury furniture projects.
- Company: Join a globally recognised luxury interiors brand at Harrods, Knightsbridge.
- Benefits: Enjoy uncapped commission, staff discounts, and ongoing training opportunities.
- Other info: Flexible shift-based hours with excellent career development prospects.
- Why this job: Be part of a prestigious retail environment and build strong client relationships.
- Qualifications: Experience in luxury retail and strong communication skills are essential.
The predicted salary is between 27000 - 27000 £ per year.
Location: Knightsbridge, London
Salary: £27,000 per annum + commission
Working Hours: Shift-based rota covering Monday to Saturday between 9:45am – 9:00pm and Sunday between 11:15am – 6:00pm
Job Type: Full time | Permanent
We are currently recruiting for a Sales Consultant to join a luxury retail showroom within Harrods, Knightsbridge. This is an exciting opportunity to represent a globally recognised luxury interiors brand within one of the world’s most prestigious department stores. This role is ideal for someone with a passion for luxury retail, interiors, and customer experience who thrives in a target-driven environment and enjoys building strong client relationships.
The Role
As a Sales Consultant, you will be responsible for delivering an exceptional customer experience while guiding clients through their interior and furniture projects. You will work closely with customers from initial consultation through to delivery, ensuring the highest standards of service throughout the sales journey.
Key Responsibilities
- Welcome customers and deliver exceptional customer service at all times
- Advise clients throughout their furniture and interior projects
- Guide customers through the sales process to identify the right products for their needs
- Use 3D software and digital tools throughout the sales process
- Place orders with suppliers and monitor progress through to delivery
- Follow up after delivery to ensure complete customer satisfaction
- Maintain excellent showroom presentation and visual merchandising standards
- Manage and respond to client enquiries via phone, email, live chat, and other communication channels
- Build and maintain strong long‑term customer relationships
- Achieve individual and team sales targets and KPIs
- Act as a brand ambassador during in‑store and external brand events
- Work collaboratively with colleagues to deliver a seamless customer experience
Requirements
- Previous experience within luxury retail, interiors, furniture, or high‑end sales
- Strong communication and interpersonal skills
- Customer‑focused with a professional and consultative approach
- Target‑driven with the ability to achieve sales objectives
- Comfortable using digital tools and software systems
- Well‑presented with a passion for luxury brands and interiors
- Strong organisational skills and attention to detail
- Ability to work effectively both independently and as part of a team
- Flexible approach to shift‑based working hours
Package & Benefits
- Uncapped commission structure
- Laptop provided
- Staff discount
- Ongoing training and access to online learning platforms
- Opportunity to work within a prestigious luxury retail environment
- Career development opportunities within an internationally recognised brand
Additional Information
- Based within Harrods, Knightsbridge
- Shift‑based retail schedule including weekends
- Commission structure linked to personal turnover performance
- Full product and systems training provided
Sales Consultant employer: First Call Contract Services, Ltd.
Join a prestigious luxury interiors brand as a Sales Consultant in the iconic Harrods, Knightsbridge, where you will thrive in a vibrant and dynamic retail environment. Enjoy uncapped commission, ongoing training, and career development opportunities while working alongside passionate colleagues who share your dedication to exceptional customer service and luxury products. This role not only offers a competitive salary but also the chance to build lasting relationships with clients in one of the world's most renowned department stores.
Contact Details:
First Call Contract Services, Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant
✨Tip Number 1
Network like a pro! Attend industry events or local meet-ups related to luxury retail and interiors. You never know who you might bump into that could help you land that Sales Consultant role.
✨Tip Number 2
Practice your pitch! When you get the chance, showcase your passion for luxury brands and your customer service skills. A confident and engaging conversation can make all the difference in standing out.
✨Tip Number 3
Follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can keep you fresh in their minds. It shows you're genuinely interested and professional.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a better chance to showcase your personality and fit for the team.
We think you need these skills to ace Sales Consultant
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for luxury retail and interiors shine through. We want to see that you’re genuinely excited about the role and the brand!
Tailor Your CV:Make sure your CV highlights relevant experience in luxury retail or high-end sales. We’re looking for specific examples that showcase your skills in customer service and relationship building.
Be Professional Yet Approachable:Your written application should reflect a professional tone, but don’t forget to show your personality! We value strong communication skills, so let us see how you connect with others.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at First Call Contract Services, Ltd.
✨Know Your Luxury Brands
Before the interview, do your homework on the luxury furniture and interiors brands. Familiarise yourself with their products, values, and what sets them apart in the market. This knowledge will not only impress the interviewer but also help you articulate why you're passionate about working in this sector.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think of specific situations where you went above and beyond for a client. This is crucial for a Sales Consultant role, as building strong client relationships is key to success.
✨Practice Using Digital Tools
Since the role involves using 3D software and digital tools, it’s a good idea to brush up on these skills before your interview. If you have experience with similar tools, be ready to discuss how you used them effectively in previous roles. If not, consider doing a quick online tutorial to get familiar with the basics.
✨Dress to Impress
Given that this position is within a luxury retail environment, your appearance matters. Dress smartly and professionally for the interview to reflect the brand's image. This shows that you understand the importance of presentation in luxury retail and are serious about the role.
