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- Tasks: Assist passengers with restricted mobility, ensuring a smooth airport experience.
- Company: First Call Aviation is a leading name in aviation recruitment.
- Benefits: Enjoy flexible shifts, competitive pay, and the chance to make a difference.
- Why this job: Join a friendly team and create memorable experiences for travellers.
- Qualifications: Full UK driving licence and a passion for customer service required.
- Other info: Shifts are 4 on, 4 off, averaging 42 hours per week.
Ready to be the friendly face that helps passengers soar? Join our team and make every airport journey smoother, safer, and more memorable!
FULL UK DRIVING LICENCE REQUIRED
Shifts: 4 ON 4 OFF
Hours: Average 42 hours per week - Start/Finish times between 03:00 - 23:00
Pay: £12.50
About The Role:
Must have full UK driving license as will assist with transporting passengers to the aircraft. The main purpose of the role is to ensure the safe transfer of Passengers with Restricted Mobility (PRM) through the airport terminal in a timely manner, providing mobility assistance and enabling passengers to enjoy all aspects of the airport experience.
We are looking for a customer focused and friendly individual to join our team of workers and help create a memorable experience for every visitor to the airport.
Main Duties:
- Marshall ambilift vehicles onto and off of an aircraft
- Meet and greet arriving/departing/transferring Passengers with Restricted Mobility (PRM)
- Transport PRMs using a minibus
- Communicate effectively with the passengers and staff
- Assist Passengers with Restricted Mobility (PRM) at drop off/pick up points, airline check-in, airport security and pre-boarding aircraft
- In a safe manner, assist in the transfer of passengers from aircraft to airport terminal using various equipment
- Comply with all Health & Safety regulations
- Use company equipment responsibly ensuring all equipment is maintained
To be successful in the role, you will need:
- Ability to communicate with people and colleagues at all levels
- Ability to lift passengers in accordance with manual handling guidelines
- Confident driving
Ramp Team Agent – Passenger Restricted Mobility employer: First Call Contract Services, Ltd.
Contact Detail:
First Call Contract Services, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ramp Team Agent – Passenger Restricted Mobility
✨Tip Number 1
Familiarise yourself with the layout of Edinburgh Airport. Knowing the terminal and its facilities will help you assist passengers more effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to engage warmly and clearly with passengers will set you apart as a friendly face in the role.
✨Tip Number 3
Get comfortable with the equipment used for assisting passengers with restricted mobility. Familiarity with ambilift vehicles and other aids will show your readiness to handle the responsibilities of the job.
✨Tip Number 4
Highlight any previous experience in customer service or roles that required physical assistance. This will help demonstrate your suitability for the position and your ability to lift passengers safely.
We think you need these skills to ace Ramp Team Agent – Passenger Restricted Mobility
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any roles involving mobility assistance. Emphasise your full UK driving licence and any previous work in similar environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others, your communication skills, and your ability to work under pressure. Mention specific examples of how you've provided excellent service in the past.
Highlight Relevant Skills: In your application, clearly outline your skills related to the role, such as effective communication, manual handling, and driving confidence. These are crucial for ensuring the safety and comfort of passengers with restricted mobility.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in the aviation industry.
How to prepare for a job interview at First Call Contract Services, Ltd.
✨Show Your Customer Service Skills
As a Ramp Team Agent, you'll be interacting with passengers regularly. Highlight your previous experience in customer service and share examples of how you've gone above and beyond to assist others.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. Be prepared to discuss how you would communicate with passengers and colleagues, especially in high-pressure situations. Practice clear and concise responses.
✨Highlight Your Driving Experience
Since a full UK driving licence is required, make sure to mention your driving experience. Discuss any relevant driving roles you've had and your familiarity with operating vehicles safely in busy environments.
✨Understand Health & Safety Regulations
Familiarise yourself with health and safety regulations related to transporting passengers with restricted mobility. Be ready to discuss how you would ensure safety while assisting passengers and using equipment.
