At a Glance
- Tasks: Assist passengers with restricted mobility at the airport, ensuring a smooth travel experience.
- Company: Join a dynamic team at Edinburgh Airport, making travel accessible for everyone.
- Benefits: Competitive pay, flexible shifts, and the chance to make a real difference.
- Other info: Enjoy a vibrant workplace with opportunities for personal growth and development.
- Why this job: Be part of a supportive environment where your efforts directly impact passengers' journeys.
- Qualifications: Strong communication skills and a great work ethic; previous experience is a plus.
The predicted salary is between 26900 - 27600 £ per year.
Edinburgh Airport – STARTING 28TH JULY
Shifts: 4 ON 2 OFF DAYS 03:00AM – 23:00PM. DAY RATE PAY: £12.95
Shifts: 4 ON 4 OFF NIGHTS 20:00PM – 08:00AM. NIGHT SHIFT PAY: £13.45
Responsibilities
- Meet and greet arriving/departing/transferring Passengers with Restricted Mobility (PRM)
- Assist Passengers with Restricted Mobility (PRM) at drop off/pick up points, airline check‑in, airport security and pre‑boarding aircraft.
- In a safe manner, assist in the transfer of passengers from aircraft to airport terminal using various equipment.
- Ensuring that wheelchairs and buggies are always clean and tidy.
- Ensure that Centralised Control is updated on progress by use of IT handsets.
- Ensure that all necessary paperwork is completed legibly and submitted promptly.
- Any additional reasonable duties, as assigned by operational management.
To be successful in the role, you will need:
- Great work ethic.
- Excellent communication skills.
- Strong Customer Service.
- Self‑motivated and willing to work using own initiative.
- Full UK Driving licence (desirable).
- To multitask and remain calm under pressure.
- Previous airport experience is an advantage but not essential.
Passenger Service Agent – Restricted Mobility employer: First Call Contract Services, Ltd.
Join our dynamic team at Edinburgh Airport as a Passenger Service Agent – Restricted Mobility, where we prioritise inclusivity and exceptional customer service. Our supportive work culture fosters personal growth and development, offering flexible shift patterns that cater to your lifestyle while ensuring you make a meaningful impact on the travel experience of passengers with restricted mobility. With competitive pay rates and a commitment to employee well-being, we are dedicated to creating a rewarding workplace for all.
Contact Details:
First Call Contract Services, Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Service Agent – Restricted Mobility
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Call Contract Services, Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Call Contract Services, Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Passenger Service Agent – Restricted Mobility
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Call Contract Services, Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at First Call Contract Services, Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Call Contract Services, Ltd.!
How to prepare for a job interview at First Call Contract Services, Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
