Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us at Manchester Airport to provide top-notch customer service and assist passengers.
- Company: First Call Aviation has over 50 years of experience in the aviation industry.
- Benefits: Enjoy free on-site parking, a shuttle service, and a bonus scheme!
- Why this job: Make a memorable impact while working in a dynamic airport environment.
- Qualifications: Must have strong communication skills and the ability to work varied hours.
- Other info: Part-time role with shifts from 3am to 8pm; start date is 18th August 2025.
Job Description
First Call Aviation is looking to recruit Customer Service Colleagues for Manchester Airport. Start Date 18th August 2025
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Enjoy making memorable difference in the lives of our customers and employees? If you\’re looking for change, and you\’re ready to make changes … we\’re looking for you.
– Part Time 25hrs per week
– Shifts between 3am – 8pm (5 days on, 3 days off)
– Commission Structure!
– Start date 18th August 2025
– Sorry, no students!
Key Responsibilities:
- Provide an excellent level of customer service, assisting with greeting and passenger documentation.
- Check-in and processing of passenger boarding cards and bag tags.
- Board and process customers at the boarding gate.
- Responsible for following strict safety and security regulations
- Assist customers to ensure a smooth journey through the airport
Required skills:
- Ability to work in a fast paced environment
- A high standard of literacy and numeracy
- Ability to be able to work varied start and finish times
- Able to work as part of a team
- Good communication skills
- Strong IT skills
Security Checks:
- Be able to provide 5 years address history
- Be able to provide 5 years reference history (employment/education/benefit claim/character)
- To obtain a full airside ID
Aviation is what we do and with over 50 years of experience in aviation and the world of air travel or ground handling – you are in safe hands.
First Call Aviation is part of First Call Contract Services Limited – dedicated to providing an professional service to the Aviation sector.
Job Types: Part-time, Temp to perm
Pay: £13.35 per hour
Additional pay:
- Bonus scheme
Benefits:
- Free On-site parking
- Shuttle service provided
- Store discount
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
Start Date: 18/08/2025
#J-18808-Ljbffr
Customer Service Colleague – Manchester Airport employer: First Call Contract Services, Ltd.
Contact Detail:
First Call Contract Services, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Colleague – Manchester Airport
✨Tip Number 1
Familiarise yourself with the airport environment and operations. Understanding how Manchester Airport functions will give you an edge during interviews, as you'll be able to demonstrate your knowledge of the role and its challenges.
✨Tip Number 2
Brush up on your customer service skills by engaging in role-playing scenarios. Practising how to handle difficult situations or customer queries can help you feel more confident and prepared for the fast-paced environment you'll be working in.
✨Tip Number 3
Network with current or former employees of First Call Aviation. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
✨Tip Number 4
Be ready to discuss your availability and flexibility during the interview. Since the role requires varied shifts, showing that you can adapt to different schedules will make you a more attractive candidate.
We think you need these skills to ace Customer Service Colleague – Manchester Airport
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points for clarity and include specific achievements that demonstrate your ability to excel in a fast-paced environment.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for the position and how you can contribute to providing excellent customer service at Manchester Airport.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at First Call Contract Services, Ltd.
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've gone above and beyond to assist customers, especially in fast-paced environments like airports.
✨Demonstrate Teamwork
Since the role requires working as part of a team, be prepared to discuss how you collaborate with others. Mention any experiences where teamwork led to successful outcomes, particularly in high-pressure situations.
✨Familiarise Yourself with Airport Operations
Research the basics of airport operations and security regulations. Showing that you understand the environment you'll be working in can set you apart from other candidates.
✨Prepare for Shift Work Questions
Be ready to discuss your availability and flexibility regarding varied shift patterns. Employers will want to know that you can commit to the required hours, so express your willingness to adapt to the schedule.
