At a Glance
- Tasks: Deliver exceptional customer service and guide clients through luxury furniture projects.
- Company: Join a globally recognised luxury interiors brand at Harrods, Knightsbridge.
- Benefits: Enjoy uncapped commission, staff discounts, and ongoing training opportunities.
- Other info: Flexible shift-based hours with excellent career development prospects.
- Why this job: Be part of a prestigious retail environment and build strong client relationships.
- Qualifications: Experience in luxury retail and strong communication skills are essential.
The predicted salary is between 27000 - 27000 £ per year.
Location: Knightsbridge, London
Salary: £27,000 per annum + commission
Working Hours: Shift-based rota covering Monday to Saturday between 9:45am – 9:00pm and Sunday between 11:15am – 6:00pm
Job Type: Full time | Permanent
We are currently recruiting for a Sales Consultant to join a luxury retail showroom within Harrods, Knightsbridge. This is an exciting opportunity to represent a globally recognised luxury interiors brand within one of the world’s most prestigious department stores. This role is ideal for someone with a passion for luxury retail, interiors, and customer experience who thrives in a target-driven environment and enjoys building strong client relationships.
The Role
As a Sales Consultant, you will be responsible for delivering an exceptional customer experience while guiding clients through their interior and furniture projects. You will work closely with customers from initial consultation through to delivery, ensuring the highest standards of service throughout the sales journey.
Key Responsibilities
- Welcome customers and deliver exceptional customer service at all times
- Advise clients throughout their furniture and interior projects
- Guide customers through the sales process to identify the right products for their needs
- Use 3D software and digital tools throughout the sales process
- Place orders with suppliers and monitor progress through to delivery
- Follow up after delivery to ensure complete customer satisfaction
- Maintain excellent showroom presentation and visual merchandising standards
- Manage and respond to client enquiries via phone, email, live chat, and other communication channels
- Build and maintain strong long‑term customer relationships
- Achieve individual and team sales targets and KPIs
- Act as a brand ambassador during in‑store and external brand events
- Work collaboratively with colleagues to deliver a seamless customer experience
Requirements
- Previous experience within luxury retail, interiors, furniture, or high‑end sales
- Strong communication and interpersonal skills
- Customer‑focused with a professional and consultative approach
- Target‑driven with the ability to achieve sales objectives
- Comfortable using digital tools and software systems
- Well‑presented with a passion for luxury brands and interiors
- Strong organisational skills and attention to detail
- Ability to work effectively both independently and as part of a team
- Flexible approach to shift‑based working hours
Package & Benefits
- Uncapped commission structure
- Laptop provided
- Staff discount
- Ongoing training and access to online learning platforms
- Opportunity to work within a prestigious luxury retail environment
- Career development opportunities within an internationally recognised brand
Additional Information
- Based within Harrods, Knightsbridge
- Shift‑based retail schedule including weekends
- Commission structure linked to personal turnover performance
- Full product and systems training provided
Sales Consultant in City of Westminster employer: First Call Contract Services, Ltd.
Join a prestigious luxury interiors brand as a Sales Consultant in the iconic Harrods, Knightsbridge, where you will thrive in a vibrant and dynamic retail environment. Enjoy uncapped commission, ongoing training, and career development opportunities while working alongside passionate colleagues who share your dedication to exceptional customer service and luxury products. This role not only offers a competitive salary but also the chance to build lasting relationships with clients in one of the world's most renowned department stores.
Contact Details:
First Call Contract Services, Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant in City of Westminster
✨Tip Number 1
Get to know the brand inside out! Research the luxury furniture and interiors market, and understand what makes this brand unique. This knowledge will help you stand out during interviews and show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Prepare a short, engaging introduction about yourself that highlights your experience in luxury retail and your customer service skills. This will come in handy when you meet potential employers or during networking events.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Make sure to tailor your application to highlight how your skills align with the Sales Consultant role.
We think you need these skills to ace Sales Consultant in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for luxury retail and interiors shine through. We want to see that you’re genuinely excited about the role and the brand!
Tailor Your CV:Make sure your CV highlights relevant experience in luxury retail or high-end sales. We’re looking for specific examples that showcase your skills in customer service and relationship building.
Be Professional Yet Approachable:Your written application should reflect a professional tone, but don’t forget to show your personality! We value strong communication skills, so let us see how you connect with others.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our team!
How to prepare for a job interview at First Call Contract Services, Ltd.
✨Know Your Luxury Brands
Before the interview, do your homework on the luxury furniture and interiors brands. Familiarise yourself with their products, values, and what sets them apart in the market. This will not only show your passion for the industry but also help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a client. This is crucial for a Sales Consultant role, so be ready to demonstrate your consultative approach and ability to build strong relationships.
✨Practice Using Digital Tools
Since the role involves using 3D software and digital tools, it’s a good idea to brush up on these skills before your interview. If you have experience with specific software, mention it. If not, consider familiarising yourself with basic functionalities of common tools used in luxury retail to show your willingness to learn.
✨Dress to Impress
As you’re applying for a position in a luxury retail environment, your appearance matters. Dress smartly and professionally to reflect the brand's image. This not only shows that you understand the luxury market but also demonstrates your commitment to representing the brand well.
