At a Glance
- Tasks: Lead and inspire a team to deliver top-notch operational performance and customer experience.
- Company: Join a dynamic transport company committed to operational excellence and employee development.
- Benefits: Full-time permanent role with competitive salary and opportunities for career growth.
- Other info: Engage with a supportive team and foster a culture of innovation and continuous improvement.
- Why this job: Make a real impact in the transport industry while developing your leadership skills.
- Qualifications: Management experience preferred; passion for leading teams and improving operations is key.
The predicted salary is between 40500 - 49500 £ per year.
We have a fantastic opportunity for a Staff Manager to join our Adderley Green depot on a full-time permanent basis. The successful candidate will support and deputise for the Operations Manager to manage all aspects of operational performance including on time performance, delivering excellent customer experience, while managing a governance agenda that supports legislative, process and policy compliance, within the operational excellence framework.
You will engage front line colleagues through effective communication, active listening and recognition. Work within and embed the divisional governance framework set by the Operations Steering Group, ensuring that the operational excellence policies and procedures are adopted within the depot.
Key Responsibilities
- Management of the depot operations team in accordance with FirstGroup policies, standard operating procedures and all relevant legislation.
- Work with the Training function to ensure that operational teams are competently trained, and to achieve agreed establishment requirements.
- Manage driver performance and carry out job chats.
- Support the induction and development of an engaged, talented and high performing operations team, nurturing an innovative and continuous improvement culture.
- Conduct any disciplinary, grievance or absence management reviews in accordance with Company policy.
- Maintain accurate records for all aspects of operational standards and performance, including maintenance of employee records.
- Work alongside service performance team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience.
- Improve operational performance in a sustainable manner, with a key focus on improving lost miles and punctuality, resulting in delivery of agreed key performance indicators.
- Manage supervisors to create alternative disruption plans; liaising with and providing information to all relevant colleagues.
- Liaise with external stakeholders and attend relevant meetings to improve service performance.
- Local custodian and point of contact of escalation for maintenance of fault diagnosis of all on time performance and other service performance business systems.
- Ensure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience.
- Deliver agreed performance improvement plans and operational costs within budget.
- Comply with requisition to pay procedures and delegated authorities.
- Ensure an effective working relationship with recognised trade union representatives and officials.
- Other duties commensurate with the role as may be deemed appropriate by the line manager.
Skills/Experience
- Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
- Professional knowledge of Road Traffic Act and Employment legislation.
- Ability to lead and inspire people to seek and follow operational best practice.
- Knowledge of employment legislation.
- Excellent planning and prioritising skills.
- Self-motivated with a positive approach to change.
Staff Manager in Stoke-on-Trent employer: First Bus
Join our dynamic team at Harrow OCC as an iBus Controller, where you'll play a vital role in keeping London's bus services running smoothly. We pride ourselves on a supportive work culture that values problem-solving and quick decision-making, offering excellent employee growth opportunities and benefits such as a Staff Travel Pass and discounts on high street brands. Here, you will not only contribute to the community but also develop your skills in a fast-paced environment that encourages initiative and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Staff Manager in Stoke-on-Trent
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like First Bus.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by First Bus. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Staff Manager in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at First Bus, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at First Bus and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into First Bus. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at First Bus
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at First Bus.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to First Bus.
