At a Glance
- Tasks: Investigate and protect revenue by ensuring fair ticketing across the Scottish bus network.
- Company: Join First Bus, a leader in public transport with a commitment to customer service.
- Benefits: Enjoy free travel, discounts, flexible working, and 25 days holiday plus bank holidays.
- Other info: Dynamic role with opportunities for personal growth and a supportive team environment.
- Why this job: Make a real difference in reducing fare evasion while interacting with diverse passengers.
- Qualifications: Strong numerical skills, customer service experience, and ability to work independently.
The predicted salary is between 28800 - 43200 € per year.
Job Description
First Bus has a fantastic opportunity for a Revenue Protection Officer to join our Scotland team on a full-time permanent basis. This role will be based from our Aberdeen depot.
The role of the RPO includes carrying out thorough, detailed investigation work to ensure minimal financial losses to the Company and to support the Revenue Protection Manager carry out various revenue protection duties with the aim of reducing ticketless travel, fare evasion and internal fraud.
You will strive to uphold the high standards of First Bus at all times but particularly when dealing with our customers face to face. You are required to be a highly visible presence across the Scottish bus network.
Requirement to work flexibly as role includes both early and late finishes along with weekend and bank holiday shifts.
You will also be required to travel to all locations across the Scotland bus network.
The Day to Day
- Protect our revenue and ensure that all our fare paying passengers are fairly treated
- Ensure that drivers are issuing appropriately priced tickets and that customers travelling on buses are in possession of a valid ticket or pass
- Withdraw fraudulently used passes or tickets from passengers and complete appropriate withdrawal paperwork
- Accurately record details of all buses boarded and ticket checks carried out and to report irregularities found
- Interact with both passengers and drivers in a friendly, calm and professional manner, offering assistance when required
- Provide excellent customer service both on buses, on street and at bus stations / interchanges
- Issue the appropriate notices to passengers found without possession of a valid ticket or pass
- Liaise with Depot Managers, Police and external stakeholders as necessary
- Undertake any additional duties as requested by the Revenue Protection Manager.
- Undertake your duties in a friendly, calm and professional manner
We'd Love You to Bring
Essential:
- Excellent numerical skills
- Excellent understanding of written and spoken English
- Time management
- Ability to work on own initiative
- Experience in working within a small, effective team
- Good knowledge of Microsoft Office and Android mobile apps
- Proven experience of working in a customer facing environment
- Ability to work in stressful situations maintaining a calm and professional approach
- Flexible approach to working patterns
- Excellent communication skills
Desirable:
- Previous revenue protection
- Ability to create and embed new ideas and take ownership for that action
- Experience of writing and submitting reports
- Experience in confrontation management
Benefits
- First Xclusives discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brands
- Free travel on our buses for you and your family
- £6 all-day train travel for you and your family on Great Western Railway, South Western Railway, Avanti, Hull Trains
- Cycle to work scheme
- 25 days' holiday + bank holidays
- Holiday buy/sell scheme
- Pension scheme and chance to buy discounted First Group shares
- Flexible working
Revenue Protection Officer in Aberdeen employer: First Bus
First Bus is an exceptional employer, offering a dynamic work environment for the Revenue Protection Officer role based in Aberdeen. With a strong focus on employee growth and development, we provide comprehensive benefits including free travel for you and your family, a generous holiday allowance, and a unique discount scheme that enhances your lifestyle. Our supportive culture encourages teamwork and flexibility, making it an ideal place for those seeking meaningful and rewarding employment in the transport sector.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Protection Officer in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at First Bus. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Prepare for that face-to-face interaction! Since the role involves dealing with customers, practice your communication skills. Role-play scenarios where you handle ticket checks or assist passengers to show off your calm and professional approach.
✨Tip Number 3
Show your flexibility! Highlight your willingness to work various shifts, including weekends and bank holidays. This will demonstrate your commitment to the role and make you stand out as a candidate who can adapt to the needs of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the First Bus family and ready to protect our revenue with us!
We think you need these skills to ace Revenue Protection Officer in Aberdeen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Revenue Protection Officer role. Highlight your experience in customer service and any relevant skills, like numerical abilities and report writing. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about revenue protection and how your background makes you a great fit. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills:Since this role involves interacting with passengers and drivers, make sure to demonstrate your excellent communication skills in your application. We love candidates who can convey their thoughts clearly and maintain a calm demeanour under pressure.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at First Bus!
How to prepare for a job interview at First Bus
✨Know Your Numbers
As a Revenue Protection Officer, you'll need to demonstrate excellent numerical skills. Brush up on your maths and be prepared to discuss how you've used these skills in previous roles. Maybe even bring along examples of how you’ve tackled financial discrepancies or improved revenue protection.
✨Customer Service is Key
This role involves a lot of face-to-face interaction with passengers. Think about times when you've provided exceptional customer service, especially in stressful situations. Be ready to share these experiences during the interview to show that you can maintain a calm and professional approach.
✨Flexibility is Essential
The job requires a flexible working pattern, including early starts and late finishes. Be honest about your availability and willingness to adapt your schedule. It’s also a good idea to mention any previous experience you have with flexible roles to show you’re ready for the challenge.
✨Prepare for Confrontation Management
You might face challenging situations while enforcing ticket regulations. Think of examples where you've successfully managed confrontations or difficult conversations. Highlighting your ability to handle these scenarios will show that you're equipped for the realities of the job.
