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For Companies At a Glance
- Tasks: Lead a team to ensure fair ticketing and excellent customer service across Scotland's bus network.
- Company: First Bus is a key player in public transport, dedicated to serving Scottish communities.
- Benefits: Enjoy free travel for you and your family, discounts, flexible working, and 25 days holiday.
- Why this job: Join a supportive team focused on community impact and personal wellbeing in a dynamic environment.
- Qualifications: Strong numerical skills, customer service experience, and the ability to work flexibly are essential.
- Other info: Background checks will be conducted as part of the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
First Bus has a fantastic opportunity for a Revenue Protection Manager to join our Scotland team on a full-time permanent basis. You will be based from either one of our Glasgow depots or our Aberdeen depot.
Reporting to the National Revenue Protection Manager, the successful candidate will play a central role in improving and maintaining a service that forms a vital part in the Scottish community. You will manage your local team to strive to uphold the high standards of First Bus at all times but particularly when dealing with our customers face to face.
Requirement to work flexibly as role includes both early and late finishes along with weekend and bank holiday shifts. You will also be required to travel to all locations across the Scotland bus network. Occasional travel to other areas within the Business Unit may also be required.
The Day to Day
- Undertake day to day management of a small team of revenue protection officers across the local business unit.
- Protect our revenue and ensure that all our fare paying passengers are fairly treated.
- Ensure that drivers are issuing appropriately priced tickets and that customers travelling on buses are in possession of a valid ticket or pass.
- Withdraw fraudulently used passes or tickets from passengers and complete appropriate withdrawal paperwork.
- Accurately record details of all buses boarded and ticket checks carried out and to report irregularities found.
- Interact with both passengers and drivers in a friendly, calm and professional manner, offering assistance when required.
- Provide excellent customer service both on buses, on street and at bus stations / interchanges.
- Issue the appropriate notices to passengers found without possession of a valid ticket or pass.
- Liaise with Depot Managers, Police and external stakeholders as necessary.
- Undertake any additional duties as requested by the Revenue Protection Manager.
- Undertake your duties in a friendly, calm and professional manner.
We'd Love You to Bring
- Excellent numerical skills.
- Excellent understanding of written and spoken English.
- Time management.
- Ability to work on own initiative.
- Experience in working within a small, effective team.
- Good knowledge of Microsoft Office and Android mobile apps.
- Proven experience of working in a customer facing environment.
- Ability to work in stressful situations maintaining a calm and professional approach.
- Flexible approach to working patterns.
- Excellent communication skills.
Desirable:
- Previous revenue protection experience.
- Previous supervisory experience.
- Knowledge of Scotland bus network.
- Ability to create and embed new ideas and take ownership for that action.
- Experience of writing and submitting reports.
- Experience in confrontation management.
- Ability to interpret data and understand fraud hotspots.
Benefits
- First Xclusives discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brands.
- Free travel on our buses for you and your family.
- £6 all-day train travel for you and your family on Great Western Railway, South Western Railway, Avanti, Hull Trains.
- Cycle to work scheme.
- 25 days' holiday + bank holidays.
- Pension scheme and chance to buy discounted First Group shares.
- Flexible working.
We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. Applicants are advised that background checks will be conducted as a standard part of our recruitment process.
Revenue Protection Manager employer: First Bus
Contact Detail:
First Bus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Manager
✨Tip Number 1
Familiarise yourself with the Scotland bus network. Understanding the routes and key locations will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves interacting with passengers, showcasing your ability to handle difficult situations calmly and professionally can set you apart from other candidates.
✨Tip Number 3
Prepare examples of your previous supervisory experience. Be ready to discuss how you've managed teams effectively, as this is a key aspect of the Revenue Protection Manager role.
✨Tip Number 4
Showcase your numerical skills by being prepared to discuss how you’ve used data in past roles. This could include interpreting data to identify trends or hotspots, which is crucial for protecting revenue.
We think you need these skills to ace Revenue Protection Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, particularly in revenue protection and customer service. Emphasise any supervisory roles or team management experience you have, as this is crucial for the Revenue Protection Manager position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your numerical skills and ability to work under pressure. Use examples from your past experiences to demonstrate your suitability.
Highlight Relevant Skills: Ensure you mention your proficiency in Microsoft Office and any experience with Android mobile apps. Also, discuss your time management skills and ability to communicate effectively, as these are essential for the role.
Showcase Your Understanding of the Role: Demonstrate your understanding of the responsibilities of a Revenue Protection Manager. Discuss how you would handle situations involving fare evasion and your approach to maintaining high standards of customer service.
How to prepare for a job interview at First Bus
✨Showcase Your Customer Service Skills
As a Revenue Protection Manager, you'll be interacting with passengers and drivers regularly. Be prepared to share examples of how you've provided excellent customer service in the past, especially in challenging situations.
✨Demonstrate Your Numerical Proficiency
Since the role requires excellent numerical skills, brush up on your ability to interpret data and handle figures. You might be asked to solve a problem or analyse a scenario during the interview, so practice explaining your thought process clearly.
✨Highlight Your Team Management Experience
This position involves managing a small team, so be ready to discuss your previous supervisory experience. Share specific examples of how you've motivated a team, handled conflicts, or improved team performance.
✨Familiarise Yourself with the Scotland Bus Network
Having knowledge of the local bus network will give you an edge. Research the routes, key locations, and any recent changes in the service. This shows your commitment and interest in the role and the community you'll be serving.
