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- Tasks: Lead real-time service control and ensure smooth operations at our Port Talbot depot.
- Company: Join First Bus, a leading bus operator committed to innovation and sustainability.
- Benefits: Enjoy health perks, discounted travel, 25 days holiday, and a supportive work environment.
- Why this job: Make a real impact on public transport while developing your skills in a dynamic setting.
- Qualifications: Experience in transport operations and strong analytical skills are essential.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
We're excited to be recruiting a Performance Supervisor to join our team at the Port Talbot depot, following an internal promotion. This is a fantastic opportunity for someone who's passionate about continuous improvement, operational excellence, and keeping services running safely and smoothly. If you thrive in a fast‑paced environment and enjoy making a real difference to day‑to‑day performance, we'd love to hear from you.
About the role
This role will support the Operations Manager in delivering exceptional On Time Performance across our network. This is a key operational role focused on ensuring services run safely, punctually, reliably and cost‑effectively, all within our operational excellence framework. You will play a vital part in analysing performance data, managing real‑time service delivery, coordinating responses to disruption, and engaging proactively with colleagues across operations, engineering, and the front line to drive continuous improvement.
Key responsibilities will include:
- Monitor and manage real‑time service punctuality and reliability.
- Lead live service control, responding quickly to issues and disruptions.
- Create and communicate disruption plans to drivers and key teams.
- Keep performance systems updated and escalate system or vehicle faults.
- Manage vehicle allocation, breakdowns, changeovers and overall service flow.
- Support drivers with clear, timely communication.
- Analyse performance data and prepare reports to drive improvements.
- Maintain accurate service and punctuality records.
- Investigate incidents and provide recommendations.
- Ensure effective handovers across shifts and strong working relationships across teams.
What you'll bring:
- Previous experience in transport operations, service control, or a similar environment.
- Strong analytical skills with the ability to interpret data and make confident, informed decisions.
- Excellent communication and active listening skills, with the ability to engage positively with colleagues at all levels.
- Ability to remain calm, organised and solutions‑focused under pressure.
- A team‑oriented mindset with a passion for delivering high performance and a great customer experience.
Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice. Our EAP provision offers 24hr, 365 days a year mental health support.
We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc. Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass, Cycle to work scheme, 25 days' holiday + bank holidays, Pension scheme and chance to buy discounted First Group shares.
Keen to join us? Applications for this role will close at 5pm on 3rd February. We may close the advert earlier if we receive a high volume of applications, so we'd encourage you to apply soon!
We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health‑promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
Please apply now. We look forward to receiving your application. Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all. Applicants are advised that background checks will be conducted as a standard part of our recruitment process.
Performance Supervisor in Port Talbot employer: First Bus
Contact Detail:
First Bus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Supervisor in Port Talbot
✨Tip Number 1
Get to know the company! Research First Bus and understand their values, especially around operational excellence and customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Having someone inside can give you insights into the role and even put in a good word for you when it comes to hiring decisions.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle real-time disruptions or performance issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining First Bus and ready to contribute to our mission.
We think you need these skills to ace Performance Supervisor in Port Talbot
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for continuous improvement and operational excellence shine through. We want to see how your passion aligns with our mission at First Bus!
Be Specific: Use concrete examples from your previous experience in transport operations or service control. Highlight specific situations where you made a difference, as this will help us understand your impact.
Keep It Clear and Concise: Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward communication, so get to the point while showcasing your skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at First Bus
✨Know Your Numbers
As a Performance Supervisor, you'll be dealing with performance data regularly. Brush up on your analytical skills and be prepared to discuss how you've used data to drive improvements in past roles. Bring examples of reports or analyses you've conducted that led to operational excellence.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. Think about how you would explain disruption plans or performance metrics to different teams. Role-play with a friend to get comfortable with these scenarios.
✨Stay Calm Under Pressure
This position requires quick decision-making during disruptions. Prepare for situational questions that test your ability to remain calm and organised. Reflect on past experiences where you successfully managed a crisis and be ready to share those stories.
✨Show Your Passion for Improvement
First Bus values continuous improvement, so come ready to discuss your passion for operational excellence. Think of specific instances where you've implemented changes that improved service delivery or team performance. Highlight your proactive approach to problem-solving.
