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- Tasks: Manage drivers and vehicles for safe, reliable service delivery.
- Company: First in Glasgow is a leading transport provider focused on operational excellence.
- Benefits: Enjoy health perks, discounted travel, flexible working, and 25 days holiday.
- Why this job: Join a supportive team prioritising safety and wellbeing while making a real impact.
- Qualifications: Strong problem-solving skills and a passion for safety are essential.
- Other info: Full-time, permanent role with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
First in Glasgow have a fantastic opportunity for an Operations Supervisor to join our Caledonia Depot. This is a full time, permanent position. The successful candidate will ensure the provision of a safe, punctual, reliable and cost effective delivery of services by managing the flow of drivers and vehicles out of the depot, along route and back into the depot within the operational excellence framework.
You will also be required to identify and resolve day to day operational issues, which include schedules, allocations, vehicle performance and driver queries, while engaging with front line colleagues and providing updates and escalating key issues or concerns to the line manager.
Key accountabilities include:
- Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence
- Support driver queries in a timely manner and oversee driver reporting
- Ensure accurate capture and recording of drivers' hours, duties and attendance in the DAS GUI system
- Maintain accurate records for all aspects of operational standards and performance
- Ensure drivers are allocated the correct vehicle and leave the depot on time
- Deal with telephone queries and support the satisfactory resolution of customer queries
- Live input of lost/additional mileage when dealing with unexpected events (e.g. breakdowns)
- Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on time performance, including vehicle allocation, breakdowns and changeovers
Skills/Experience:
- A passion for safety and driving to deliver a high performing safety behavioural culture
- Strong influencing and negotiation skills
- Excellent problem-solving skills and a keen eye for detail
- Self-reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way.
Benefits:
- Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice.
- Our EAP provision offers 24hr, 365 days a year mental health support
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
- Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
- Cycle to work scheme
- 25 days' holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
- Flexible working
We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
Operations Supervisor employer: First Bus
Contact Detail:
First Bus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Familiarise yourself with the operational excellence framework that First in Glasgow uses. Understanding their specific processes and standards will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of how you've successfully managed operational issues in the past. Be ready to discuss specific situations where you resolved scheduling conflicts or improved vehicle performance.
✨Tip Number 3
Build connections with current employees at First in Glasgow, especially those in operations roles. Networking can provide you with insider insights about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Prepare to discuss your approach to fostering excellent working relationships with colleagues. Since collaboration is key in this role, think of examples where you've successfully worked with teams to achieve operational goals.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Operations Supervisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in operations management, problem-solving, and communication. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage teams and resolve issues.
Write a Compelling Cover Letter: In your cover letter, express your passion for safety and operational excellence. Provide specific examples of how you've successfully managed similar challenges in previous roles, and explain why you want to work for First in Glasgow.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Operations Supervisor role.
How to prepare for a job interview at First Bus
✨Show Your Passion for Safety
Make sure to express your commitment to safety during the interview. Discuss any previous experiences where you prioritised safety in operations, as this is a key aspect of the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved operational issues in the past. Highlight your ability to think on your feet and provide solutions under pressure, as this will be crucial for the Operations Supervisor position.
✨Communicate Clearly and Effectively
Practice clear and straightforward communication. The role requires engaging with drivers and resolving queries, so showcasing your communication skills will be essential during the interview.
✨Foster Relationships
Discuss your experience in building strong working relationships with colleagues and teams. Emphasise how collaboration can lead to improved operational performance, which aligns with the company's focus on teamwork.
