Planning Manager in Norwich

Reports to :

Head of Network

Location : East – Norwich or Chelmsford

The First Bus Network CoE is responsible for bus service performance and producing the day‑to‑day operating plan for our fleet across the UK. Data and route performance analysis is key in managing our service profitability and reliability. Our core services include designing bus routes and timetables, creating vehicle and driver duties to ensure operational efficiency and complying with regulatory requirements. Using advanced planning systems, the team also prepares contract and tender bids for First, all with the goal of supporting reliable and customer‑focused delivery.

Position Summary

The Network Planning Manager leads the local delivery of network planning and development, managing Network Planners and providing critical insight, data, and modelling to support long‑term strategy, service changes, and franchising readiness. Reporting to the Head of Network, the role holder will collaborate cross‑functionally and engage with local stakeholders—including LTAs, depots, and community groups—ensuring network plans are operationally viable, customer‑focused, and aligned with business performance, budget, and growth objectives.

Key Responsibilities

Intelligent Network Design : Design and optimise bus routes and timetables using planning software, ensuring alignment with customer demand, operational constraints, and commercial targets.

Leading Tactical Service Change Activity : Lead the team of Network Planners on tactical service change delivery, contributing to short and medium‑term modifications in response to local authority requests, punctuality issues, or business priorities.

Strategic Network Development : Support the Head of Network with strategic planning activities, providing local insight and data to inform long‑term network strategies, growth opportunities, and franchising readiness.

Commercial Planning Alignment : Work closely with the Commercial Director to propose and develop Network plans that aim to deliver against the financial and operational targets of the business.

Financial Modelling and Forecasting : Lead the local modelling and analysis for forecasting, budgeting, and tender submissions, including B2B and supported service contracts.

Regulatory Compliance Oversight : Ensure compliance with regulatory requirements, including service registrations, BODS, roadside publicity, and internal governance processes.

Cross‑Functional Leadership : Lead on the local elements of cross‑functional delivery, working closely with Scheduling Commercial, Operations, Engineering, and external stakeholders to align on timelines, checkpoints, and service changes.

Stakeholder Relationship Management : Actively engage with local stakeholders, including LTAs, community groups, and internal depots, acting as a trusted and responsive partner for the relevant geographic location.

Electric Vehicle Integration : Oversee the integration of electric vehicles (EVs) into the network, ensuring schedules align with charging and operational requirements.

Operating Rhythm and Team Development : Contribute to a structured operating rhythm, feeding into planning cycles, performance reviews, succession planning, team development and service delivery governance.

Skills & Experience

• Proven experience in network planning or transport operations, ideally in a leadership role.
• Strong commercial acumen and a proven track record in cost/benefit analysis. The successful candidate is expected to be highly numerate.
• Proficiency in network planning and timetabling tools (e.g., Prospective, Optibus) is highly desired. Alternatively, an advanced level of IT literacy is a necessity.
• Excellent communication and stakeholder engagement and influencing skills.
• Demonstrated ability to lead and develop high‑performing teams.
• Geographical knowledge of the areas of operation and responsibility is preferred.
• Ability to work in a high‑pressured environment consistently delivering on objectives within timeframe.
• Knowledge of regulatory requirements for bus operations (e.g., service registration, BODS).
• Understanding of electric vehicle operations and their impact on network planning is an advantage.
• Experience working with or within local authorities or public transport partnerships is desirable.

Rewards & Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers24hr, 365 days a year mental healthsupport
• We are also committed to your financial wellbeing, and we offer a platformwith many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months serviceas well as a free bus pass
• Cycle to work scheme
• 25 days\’ holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You\’ll find a range of health‑promotion initiatives, and you will have 24 / 7 access to our confidential Employee Assistance Programme.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.