At a Glance
- Tasks: Supervise and coordinate rail replacement services while ensuring passenger safety and excellent customer service.
- Company: Join First Bus, a leading UK bus operator embracing innovative transport solutions.
- Benefits: Enjoy competitive pay, flexible hours, health support, discounts, and 25 days holiday.
- Other info: Dynamic role with opportunities for personal growth and a supportive team environment.
- Why this job: Make a real impact in public transport while enjoying variety and flexibility in your work schedule.
- Qualifications: Customer service skills and a passion for transport; experience in the industry is a plus.
The predicted salary is between 30000 - 30000 £ per year.
About First Bus: Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.
Salary: £14.89 per hour
Location: Basingstoke
Hours: Variety of shift times, including early mornings, evenings, late nights, and weekends on an annualised 10hrs minimum contract - this is a casual contract.
About the role: As a Rail Replacement Coordinator, you'll be the face of First Travel Solutions (FTS). You will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus, events and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself. You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills along with maintaining high standards in data collection via our coordination portal and helping FTS in maintaining high vehicle standards and regulations auditing.
If you have a passion for transport and customer service, you're happy to work weekends and you would like to work flexible hours at a competitive rate of pay, then we'd like to hear from you. You would be working on an annualised hours contract (minimum 10 hours per year). Shifts are mainly at weekends, they are offered as and when we have rail replacement operations running, giving you a variety of shift times, locations and working hours that suit you. For this reason, our Coordinators come from all walks of life, and many choose to work for us due to the flexibility and variety we can offer.
Our Coordination staff are great ambassadors, resilient, collaborative and caring. Working as part of a team, you will balance great customer care with the highest safety standards at all times.
What are we looking for?
- Experience of working in the transport industry is desirable but not essential.
- Committed to providing a consistently excellent standard of customer service.
- Confident in engaging our drivers on regulations and adherence to PSVAR/PSVAIR.
- A great communicator who is enthusiastic and approachable.
- Patient, reliable and calm when working under pressure.
- Confident working as a team and independently and using your own initiative.
- Flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.
PLEASE NOTE: This is a safety critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter. You must also have access to your own transportation and be located 10 miles from one of the key stations.
Rewards: Health and wellbeing support including Simply Health & Smart Health offerings such as cash back benefits across optical & dental, virtual GP appointments, mental health support and nutrition and fitness advice. 24-hour, 365-day mental health support through an Employee Assistance Programme. Discounts on high street brands and supermarkets alike. Discounted train travel for you and your family after 6 months of service, and a free bus pass. Cycle to work scheme. 25 days’ holiday plus bank holidays. Pension scheme with the chance to buy discounted First Group shares. Enhanced maternity and paternity pay. Flexible working.
Equal Opportunities: Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.
Rail Replacement Coordinator in London employer: First Bus
First Bus is an exceptional employer that prioritises employee wellbeing and offers a flexible working environment, making it ideal for those seeking a balance between work and personal life. With comprehensive health support, generous holiday allowances, and opportunities for career growth, employees are empowered to thrive in their roles while contributing to sustainable public transport solutions. Located in Basingstoke, the company fosters a collaborative and inclusive culture, welcoming individuals from diverse backgrounds to join their mission of connecting communities through innovative transport services.
StudySmarter Expert Advice🤫
We think this is how you could land Rail Replacement Coordinator in London
✨Tip Number 1
Get to know the company! Research First Bus and their values. When you show up for an interview, drop in some knowledge about their innovative tech or commitment to sustainability. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Rail Replacement Coordinator, you'll be the face of the company. Role-play scenarios with friends or family where you handle tricky passenger situations. The more prepared you are, the more confident you'll feel.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local transport events. They might give you insider tips or even put in a good word for you. Plus, it’s a great way to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can tailor your application to highlight your flexibility and customer service skills, which are key for this role. Don’t miss out on this opportunity!
We think you need these skills to ace Rail Replacement Coordinator in London
Some tips for your application 🫡
Show Your Passion for Transport:When you're writing your application, let us know why you're excited about the transport industry! Share any experiences or interests that connect you to the role of Rail Replacement Coordinator. We love seeing genuine enthusiasm!
Highlight Customer Service Skills:Since this role is all about providing excellent customer service, make sure to showcase your relevant skills and experiences. Tell us about times you've gone above and beyond for customers – we want to see that you care!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at First Bus
✨Know the Company Inside Out
Before your interview, take some time to research First Bus and their commitment to innovation in public transport. Familiarise yourself with their values, especially around customer service and safety, as this will show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Rail Replacement Coordinator, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your commitment to providing a consistently high standard of service.
✨Be Ready for Scenario Questions
Expect questions that assess how you handle pressure and unexpected situations. Think of scenarios where you had to remain calm and collected, especially in a transport or customer service context. This will highlight your resilience and problem-solving skills.
✨Highlight Your Flexibility and Team Spirit
Since the role requires working varied shifts and being part of a team, be prepared to discuss your availability and how you work collaboratively. Share examples of how you’ve adapted to changing circumstances and supported your colleagues in previous roles.
