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For Companies At a Glance
- Tasks: Engage with customers and resolve complaints in a fast-paced environment.
- Company: Leading public transport provider in the UK with a focus on customer service.
- Benefits: Discounted travel, health services, and flexible working arrangements.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Outstanding communication skills and experience in high-volume environments.
- Other info: Great opportunity for career growth in a supportive workplace.
The predicted salary is between 24000 - 36000 £ per year.
A leading public transport provider in the UK is seeking a Customer Service Representative to work in their fast-paced Contact Centre in Leeds. This role involves engaging with customers, resolving complaints, and ensuring a high level of service is maintained.
The ideal candidate will have:
- Outstanding communication skills
- Experience in high-volume environments
- A proactive approach to problem-solving
Benefits include discounted travel, health services, and flexible working arrangements.
Customer Service Advisor Fast-Paced First-Call Resolution in Leeds employer: First Bus
Contact Detail:
First Bus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Fast-Paced First-Call Resolution in Leeds
✨Tip Number 1
Get to know the company! Research the public transport provider and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common customer service scenarios with a friend. This will help you feel more confident and prepared for those fast-paced calls.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved complaints or improved customer satisfaction. Be ready to share these stories during your interview to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team and ready to dive into the fast-paced world of customer service.
We think you need these skills to ace Customer Service Advisor Fast-Paced First-Call Resolution in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills: When you're writing your application, make sure to highlight your outstanding communication skills. We want to see how you engage with customers and resolve issues, so share examples that showcase your ability to connect and communicate effectively.
Tailor Your Experience: Don’t just send a generic application! Take the time to tailor your experience to match the fast-paced environment we work in. Mention any previous roles where you handled high volumes of customer interactions and how you thrived under pressure.
Be Proactive in Problem-Solving: We love candidates who take initiative! In your application, give us a glimpse of your proactive approach to problem-solving. Share specific instances where you went above and beyond to resolve a customer's complaint or improve service.
Apply Through Our Website: Make it easy for us to find your application by applying through our website. It’s straightforward and ensures your details go directly to the right team. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at First Bus
✨Know the Company Inside Out
Before your interview, do some digging into the public transport provider. Understand their values, services, and any recent news. This will not only impress them but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. Practise articulating your thoughts clearly and confidently during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of specific instances where you resolved customer complaints or handled difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Proactive Approach
The role requires a proactive mindset, so be ready to discuss how you've taken initiative in previous jobs. Share examples of how you’ve gone above and beyond to ensure customer satisfaction, as this will demonstrate your fit for the fast-paced environment.
