At a Glance
- Tasks: Lead strategic projects and support senior leaders to enhance operational performance.
- Company: Join a leading UK bus operator embracing innovative technology and sustainability.
- Benefits: Health support, discounted travel, cycle scheme, and financial wellbeing perks.
- Other info: Inclusive workplace valuing diverse backgrounds and experiences.
- Why this job: Make a real impact on public transport while advancing your career.
- Qualifications: Experience in business support or project coordination in a fast-paced environment.
The predicted salary is between 35000 - 42000 £ per year.
Are you ready to advance your career with one of the UK's leading bus operators?
Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles.
We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient.
We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.
Location
Glasgow, (with travel across Scotland and York as required)
About the Role
We are looking for a highly organised, commercially minded
Business Support Manager to join our team and work closely with the Senior Leadership Team (SLT) across Scotland and York.
This is a unique opportunity to play a pivotal role in supporting business performance, driving key initiatives, and ensuring strategic priorities are successfully delivered across a complex and dynamic operational environment.
Acting as a trusted partner to senior leaders, you will coordinate cross-functional projects, monitor progress against key objectives, and ensure accountability for delivering business outcomes.
You'll bring together stakeholders from across the organisation, helping to drive collaboration, remove barriers, and support effective decision-making.
This role is ideal for someone who enjoys working at pace, influencing senior stakeholders, and turning plans into action.
- What You'll Be Doing
- Leading and coordinating strategic and operational projects across Scotland and York.
- Supporting the Senior Leadership Team to deliver initiatives that improve operational performance, customer outcomes, and commercial results.
- Monitoring the progress and impact of key projects, ensuring delivery against agreed objectives and timelines.
- Establishing effective governance, reporting, and tracking processes to ensure visibility of progress and risks.
- Driving accountability and momentum across key business priorities, ensuring actions are completed and outcomes achieved.
- Building strong relationships with stakeholders across the business to facilitate collaboration and problem-solving.
- Preparing high-quality reports, presentations, briefing papers, and business updates for leadership meetings and reviews.
- Supporting strategic planning and prioritisation activities across the region.
- Providing insight, challenge, and recommendations to support informed business decisions.
- Coordinating leadership meetings, workshops, and business review sessions where required.
- Identifying opportunities for continuous improvement, helping to streamline processes and enhance ways of working.
About You
We're looking for someone who can confidently operate across a diverse stakeholder environment, bringing people together to achieve shared goals.
- Experience within a Business Manager, Business Support, Project Coordination, Operations Support, or similar role in a fast-paced environment.
- Strong commercial and operational awareness, with the ability to interpret information and identify opportunities to improve business performance.
- Proven experience delivering projects and initiatives through collaboration and influence rather than direct management authority.
- Excellent stakeholder management skills, with the ability to build credibility and lasting relationships at all levels.
- Strong organisational and planning capabilities with excellent attention to detail.
- Experience supporting governance processes, performance reporting, and action tracking.
- Outstanding written and verbal communication skills.
- Ability to manage multiple priorities and deadlines simultaneously.
- Proactive, adaptable, and solutions-focused approach to problem solving.
- High levels of professionalism, integrity, and discretion when dealing with confidential information.
- Rewards
Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you!
This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise.
- Our EAP provision offers 24hr, 365 days a year mental health support
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
- Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
- Cycle to work scheme
- Pension scheme and chance to buy discounted First Group shares
- Enhanced maternity / paternity pay
Public transport serves everyone, whatever their differences.
At First Bus, we want to be an employer open to you, no matter what your differences are.
We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people.
We welcome applications from all.
#J-18808-Ljbffr
Business Support Manager in Glasgow employer: First Bus
First Bus is an excellent employer, offering a supportive work culture that prioritises employee health and well-being. With comprehensive benefits such as mental health support and discounted travel, employees are encouraged to thrive both personally and professionally. The Norwich & Kings Lynn depots provide unique opportunities for growth and development within a dynamic team environment, making it a rewarding place to build a career in operations management.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Manager in Glasgow
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We think you need these skills to ace Business Support Manager in Glasgow
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at First Bus, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at First Bus
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with First Bus’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
