At a Glance
- Tasks: Support depot management with operations and engineering activities, ensuring efficiency and accuracy.
- Company: Join First Bus, a leader in public transport committed to inclusivity and diversity.
- Benefits: Enjoy health benefits, discounts, 25 days holiday, and a free bus pass.
- Other info: Background checks will be part of the recruitment process.
- Why this job: Be part of a dynamic team, improve processes, and make a real impact in your community.
- Qualifications: Clear communication skills and experience in customer service or administration preferred.
The predicted salary is between 24000 - 36000 £ per year.
We have a fantastic opportunity for a Depot Assistant to join our Operations team in Rochdale on a full-time permanent basis.
The Depot Assistant will support the depot management team with routine operational and engineering activities within the \'disciplined operations and efficiency\' framework.
You will make recommendations for improving operational and engineering performance by proactively reviewing business processes, policies, and systems.
Key Accountabilities
- Support the depot management team to maintain accurate records for all aspects of operational and engineering standards and performance.
- Prepare information to support disciplinary, grievance, or absence management reviews.
- Prepare reports by collating, analyzing, and summarizing information.
- Support the depot team to ensure all depot equipment is logged and maintained, including ticket machines, driver equipment, cash machines, and ticket rolls.
- Ensure items of lost property are logged in Tracerit and coordinate their return to customers.
- Coordinate new uniform deliveries as appropriate.
- Process vehicle defect information.
- Support the accurate capture and recording of employee hours and attendance, including inputting, checking, and collating information from the DAS GUI system, timesheets, and clock cards.
- Handle telephone queries and support the resolution of customer and employee inquiries.
- Comply with requisition-to-pay procedures and delegated authorities.
- Cover front desk duties as required.
- Perform other duties as deemed appropriate by the line manager.
Skills/Experience
- Clear and confident verbal communication.
- Strong written communication with attention to detail.
- Efficiency in processing information.
- Experience in a customer service or administration role is advantageous.
We offer health benefits including Simply Health & Smart Health at no cost, covering optical, dental, virtual GP, mental health support, and nutrition and fitness advice. Our Employee Assistance Programme provides 24/7 mental health support.
We also support your financial wellbeing with discounts on high street brands, supermarkets, discounted train travel after 6 months, a free bus pass, cycle to work scheme, 25 days\' holiday plus bank holidays, pension scheme, and the opportunity to buy discounted First Group shares.
We prioritize physical and mental wellbeing through various health initiatives and 24/7 access to our Employee Assistance Programme.
At First Bus, we are committed to inclusivity and welcome applications from all backgrounds, recognizing the benefits of diversity.
Please note that background checks will be part of our recruitment process.
#J-18808-LjbffrDepot Assistant in Manchester employer: First Bus
At First Bus, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture in Rochdale. As a Depot Assistant, you will benefit from comprehensive health initiatives, generous holiday allowances, and opportunities for personal and professional growth, all while contributing to our mission of operational excellence. Join us to be part of a team that values your wellbeing and encourages diversity, making every day at work meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Depot Assistant in Manchester
✨Tip Number 1
Familiarise yourself with the operational and engineering processes relevant to a depot environment. Understanding how these processes work will help you make informed recommendations during your interview.
✨Tip Number 2
Brush up on your customer service skills, as you'll be handling queries from both customers and employees. Practising common scenarios can help you feel more confident when discussing your experience in this area.
✨Tip Number 3
Prepare to discuss your experience with record-keeping and data management. Being able to articulate how you've maintained accurate records in previous roles will demonstrate your attention to detail and organisational skills.
✨Tip Number 4
Show enthusiasm for the role and the company. Research First Bus and their commitment to inclusivity and employee wellbeing, so you can express why you want to be part of their team during your conversation.
We think you need these skills to ace Depot Assistant in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or administration roles. Emphasise your strong written communication skills and attention to detail, as these are key for the Depot Assistant position.
Craft a Compelling Cover Letter:Write a cover letter that specifically addresses the responsibilities of the Depot Assistant role. Mention how your skills can contribute to improving operational and engineering performance, and provide examples of past experiences that demonstrate your capabilities.
Highlight Relevant Skills:In your application, clearly outline your verbal communication skills and efficiency in processing information. These are essential for handling telephone queries and supporting the depot management team effectively.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter to eliminate any spelling or grammatical errors. Attention to detail is crucial for this role, and a polished application reflects your commitment to quality.
How to prepare for a job interview at First Bus
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Depot Assistant. Familiarise yourself with the key accountabilities mentioned in the job description, such as maintaining accurate records and supporting the depot management team.
✨Showcase Your Communication Skills
Since clear verbal and written communication is crucial for this role, prepare examples from your past experiences where you effectively communicated with customers or colleagues. This will demonstrate your ability to handle queries and support resolution efforts.
✨Highlight Your Attention to Detail
The role requires strong attention to detail, especially when preparing reports and logging equipment. Be ready to discuss how you've successfully managed tasks that required precision and accuracy in previous jobs.
✨Prepare Questions About the Company Culture
Research First Bus and their commitment to inclusivity and employee wellbeing. Prepare thoughtful questions about their health initiatives and support systems, showing your genuine interest in being part of their team.
