At a Glance
- Tasks: Support daily operations, manage schedules, and provide top-notch customer service.
- Company: Join a friendly office team in a dynamic environment.
- Benefits: Earn £14.00 per hour with flexible work-from-home options after training.
- Other info: Great opportunity for career growth and teamwork in a supportive atmosphere.
- Why this job: Perfect for multitaskers who thrive in fast-paced settings and love helping others.
- Qualifications: Previous admin experience and strong organisational skills are a must.
Administrator - 6975
Location: Tewkesbury (1 to 2 days WFH after training period) Contract: Permanent, Full Time Hours: Monday to Friday, 8:00am - 4:00pm Salary: £14.00 per hour
Job Description
Our client is looking for a highly organised Administrator to join their busy and friendly office team.
This is a varied role where you'll play a key part in ensuring day-to-day operations run smoothly, coordinating schedules, managing enquiries and providing excellent administrative support.
This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, can juggle multiple priorities and takes pride in delivering a high standard of customer service.
Following your initial training, there is the opportunity to work from home for up to one or two half days per week.
Key Responsibilities of an Administrator
- Provide general administrative support across the business.
- Coordinate schedules and allocate work efficiently.
- Answer incoming telephone calls and respond to email enquiries professionally.
- Liaise with customers, colleagues and external contacts to ensure a smooth service.
- Maintain accurate records and update internal systems.
- Process bookings, amendments and cancellations.
- Resolve customer queries in a professional and timely manner.
- Prioritise urgent requests and manage changing workloads.
- Support the wider team with day-to-day office administration.
Skills & Experience
- Previous administration and coordination experience is essential.
- Excellent organisational skills with the ability to manage multiple tasks.
- Confident communicating over the phone and via email.
- Strong customer service skills and a professional, friendly manner.
- High level of accuracy and attention to detail.
- Good IT skills, including Microsoft Office.
- Able to work independently and as part of a team.
- A proactive approach with excellent problem-solving skills.
- To be considered for this role please contact Katie Tyrrell at First Base Employment
Administrator in Tewkesbury employer: First Base
First Base in Gloucester is an excellent employer that values proactive problem-solving and offers a supportive work culture where employees can thrive. With opportunities for professional growth and development, you will be part of a dynamic team dedicated to delivering exceptional IT support across various technologies. The company's commitment to employee well-being and a collaborative environment makes it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Tewkesbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Base. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Base before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator in Tewkesbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Base:Your cover letter is your chance to shine! Tell us why you want to work at First Base specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Base!
How to prepare for a job interview at First Base
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
