At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot various tech issues.
- Company: Join a dynamic team in Stroud, focused on innovative IT solutions.
- Benefits: Competitive salary up to £35,000, Monday to Friday hours, and career growth.
- Other info: Full UK driving licence required; great opportunity for hands-on experience.
- Why this job: Make a real impact by solving tech challenges and supporting users at all levels.
- Qualifications: Experience in IT support, knowledge of Microsoft 365, and strong troubleshooting skills.
Location: Stroud, Gloucestershire
Salary: Up to £35,000 per annum
Hours: Monday to Friday, 9:00am – 5:00pm
Job Type: Permanent, Full Time
A FULL UK DRIVING LICENCE IS ESSENTIAL
Our client is looking for an experienced IT Support Engineer to join their internal IT team in Stroud. This is a varied, hands-on role providing 1st and 2nd line support across the business, working with a mixture of Microsoft 365, Windows, MacOS, Entra ID, networking, mobile devices and AV technology. You'll take ownership of technical issues through to resolution, provide support to users at all levels and have the opportunity to get involved in wider IT projects and improvements.
Key Responsibilities of an IT Support Engineer:
- Provide 1st and 2nd line technical support across hardware, software and end-user issues
- Support Windows and MacOS devices across the business
- Administer and support Microsoft 365 and Microsoft Entra ID
- Troubleshoot laptops, desktops, printers, scanners and other peripherals
- Support iOS devices and mobile technologies
- Manage incidents, service requests and changes through the IT service desk
- Troubleshoot connectivity, Wi-Fi and VPN issues
- Support Meraki wireless infrastructure and Cisco AnyConnect VPN
- Provide support for meeting room and audio-visual equipment including Smart TVs and Apple TV
- Support senior and VIP users, providing a high level of customer service
- Take ownership of technical issues through to resolution
- Work closely with the wider IT team on projects, improvements and ongoing technical requirements
Key Skills of an IT Support Engineer:
- Previous experience within an IT Support, 2nd Line, Desktop Support or Service Desk role
- Good knowledge of Microsoft 365
- Experience supporting Windows environments
- Knowledge of Active Directory and/or Microsoft Entra ID
- Confident troubleshooting hardware, software and end-user issues
- Experience using IT service desk or ticketing systems
- Good understanding of networking fundamentals including Wi-Fi and VPNs
- Strong communication and customer service skills
- Ability to prioritise workload and take ownership of technical issues
- Proactive approach with a genuine interest in IT and technology
- Full UK driving licence
To be considered for this IT Support Engineer role please contact Katie Tyrrell at First Base Employment.
It Support Engineer in Stroud employer: First Base
First Base in Gloucester is an excellent employer that values proactive problem-solving and offers a supportive work culture where employees can thrive. With opportunities for professional growth and development, you will be part of a dynamic team dedicated to delivering exceptional IT support across various technologies. The company's commitment to employee well-being and a collaborative environment makes it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land It Support Engineer in Stroud
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what First Base values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges First Base might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at First Base!
✨Direct Apply to First Base
Let's not forget to apply directly through the First Base website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace It Support Engineer in Stroud
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at First Base.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at First Base. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at First Base
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
