2nd Line Support Engineer 6956 Location: Stroud, Gloucestershire Hours: Full Time, Monday to Friday, 9:00am - 5:00pm | Permanent Salary: Up to £35,000 per annum MUST HAVE A FULL UK DRIVING LICENCE Our client is looking for a proactive and customer-focused 2nd Line Support Engineer to join their IT team. This is a varied role providing technical support across desktop, mobile, networking and cloud technologies whilst delivering a high level of service to users across the business. Key Responsibilities of a 2nd Line Support Engineer: * Provide 2nd line technical support for hardware, software and end users * Support Windows and MacOS devices across the business * Provide support for iOS devices and mobile technologies * Administer and support Microsoft 365 and Microsoft Entra ID (Azure AD) * Support file sharing applications and cloud-based technologies * Troubleshoot printers, scanners and other peripheral devices * Manage incidents, service requests and changes through the IT service desk * Support Meraki wireless infrastructure and Cisco AnyConnect VPN * Provide support for meeting room and audio-visual equipment including Smart TVs and Apple TV * Support VIP users, ensuring a high level of customer service at all times * Work closely with colleagues to resolve technical issues and support ongoing IT projects Key Skills of a 2nd Line Support Engineer: * Previous experience within a 2nd Line Support, IT Support or Service Desk role * Strong knowledge of Microsoft 365 * Experience supporting Windows and MacOS environments * Knowledge of Microsoft Entra ID (Azure AD) * Experience using IT service desk or ticketing systems * Excellent troubleshooting and problem-solving skills * Strong communication and customer service skills * Ability to manage multiple tasks and prioritise workload effectively * Proactive and adaptable approach to work * Knowledge of networking fundamentals * Full UK driving licence To be considered for this role, please email contact Katie Tyrrell at First Base Employment
