At a Glance
- Tasks: Help customers with queries and ensure top-notch service every day.
- Company: Join a friendly team in a supportive environment.
- Benefits: Earn £13.00 per hour with full-time hours, Monday to Friday.
- Other info: Great opportunity for personal growth and teamwork.
- Why this job: Make a difference by providing excellent customer service and resolving issues.
- Qualifications: Experience in customer service or administration is a plus.
We are recruiting for a Customer Service Advisor to join a friendly and supportive team based in Stonehouse. This is an excellent opportunity for someone with strong customer service and administration skills who enjoys speaking with customers, resolving queries and ensuring a high standard of service.
Key Responsibilities of a Customer Service Advisor
- Answer incoming telephone calls from new and existing customers.
- Handle customer enquiries professionally via telephone and email.
- Process customer orders accurately using internal systems.
- Assist customers with placing orders and provide stock availability information.
- Monitor orders through to dispatch, ensuring they are delivered on time.
- Resolve customer queries relating to orders, shortages, damages, pricing and stock availability.
- Liaise with logistics and other internal departments to ensure customer requirements are met.
- Maintain accurate customer records and update internal systems.
- Deliver an excellent level of customer service at all times.
- Support the wider team with general administration and office duties.
Key Skills of a Customer Service Advisor
- Previous experience within a customer service or administration role.
- Excellent telephone manner and communication skills.
- Confident using Microsoft Office and computer systems.
- Strong attention to detail and accuracy.
- Excellent organisational and time management skills.
- Ability to prioritise workload and manage multiple tasks.
- A positive, friendly and professional approach.
- Strong problem-solving skills and a customer-focused mindset.
- Ability to work effectively both independently and as part of a team.
To be considered for this role apply now or get in touch with Katie at First Base Employment.
Customer Service Advisor in Stonehouse employer: First Base
First Base in Gloucester is an excellent employer that values proactive problem-solving and offers a supportive work culture where employees can thrive. With opportunities for professional growth and development, you will be part of a dynamic team dedicated to delivering exceptional IT support across various technologies. The company's commitment to employee well-being and a collaborative environment makes it a rewarding place to build your career.
