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- Tasks: Handle customer calls, manage accounts, and support logistics with a friendly approach.
- Company: Join a dynamic team in Cirencester focused on customer satisfaction.
- Benefits: Competitive salary up to £29,000, Monday to Friday hours, and career progression opportunities.
- Why this job: Perfect for those who love variety and want to grow into sales roles.
- Qualifications: Experience in customer service, strong communication, and organisational skills.
- Other info: Opportunity to enhance processes and make a real impact on customer experience.
The predicted salary is between 17400 - 34800 £ per year.
Location: Cirencester
Hours: Monday to Friday, 9 to 5
Salary: Up to £29,000 per annum
Overview
We are looking for a proactive Customer Service Advisor who is confident handling inbound calls and supporting customers with a friendly, solutions-focused approach. This role combines customer contact with administrative support, logistics coordination and relationship management. It is ideal for someone who enjoys variety in their day and is interested in developing into a future sales role.
Key Responsibilities
- Answer inbound calls and respond to customer queries promptly and professionally
- Manage customer accounts and maintain accurate records across internal systems
- Process orders and support logistics teams with scheduling and dispatch updates
- Resolve issues efficiently while keeping customers updated throughout
- Build strong relationships with customers and ensure a high level of service at all times
- Produce documentation, reports and general administrative support
- Identify opportunities to improve processes and enhance the customer experience
- Support the sales team with lead nurturing and product information when required
- Optional progression into a sales-focused position once fully trained
Skills and Experience
- Previous experience in a customer service or administrative role
- Confident communicator with a professional and friendly telephone manner
- Strong organisational skills and the ability to prioritise workload
- Good attention to detail with strong written and numerical ability
- Comfortable learning systems and working across multiple platforms
- A team player who is adaptable and willing to support different departments
- Interest in developing into a sales position over time
Customer Service Advisor in Cirencester employer: First Base
Contact Detail:
First Base Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Cirencester
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling inbound calls, try role-playing with a friend or family member. Focus on being friendly and solutions-oriented, just like the job description suggests.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know about their customer service approach or team dynamics.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor in Cirencester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service or administrative roles. We want to see how you've handled customer queries and resolved issues, so share specific examples that showcase your friendly and professional approach.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love it when candidates show they understand what we’re looking for and how they fit into our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate good attention to detail, so make sure your spelling and grammar are spot on. A well-structured application shows us you can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at First Base
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your problem-solving skills and ability to maintain a friendly, professional tone.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its values. Understanding their approach to customer service will help you align your answers with what they’re looking for. Mentioning specific initiatives or values during your interview can really impress them!
✨Practice Your Communication Skills
Since this role involves handling inbound calls, practice speaking clearly and confidently. You might want to do mock interviews with friends or family, focusing on maintaining a friendly tone while answering questions. This will help you feel more at ease during the actual interview.
✨Show Your Organisational Skills
Be prepared to discuss how you manage your workload and prioritise tasks. You could share examples of how you've kept accurate records or improved processes in past roles. This will demonstrate your attention to detail and organisational abilities, which are crucial for this position.
