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- Tasks: Manage customer enquiries and build strong relationships in a fast-paced environment.
- Company: Growing business in Cheltenham with a focus on customer service.
- Benefits: Competitive salary, full-time hours, and opportunities for career growth.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in sales or customer service and a valid UK driving licence.
- Other info: Flexible working hours, including occasional weekends, in a supportive environment.
The predicted salary is between 26000 - 30000 £ per year.
An opportunity has arisen for a driven and customer-focused Account Executive to join a growing business based in Cheltenham. This role would suit someone with a background in sales, account handling or customer service who enjoys building relationships and working in a fast-paced environment. You’ll manage day-to-day communication with customers, handle enquiries, and ensure a high standard of service throughout the customer journey. You must have a valid UK Licence for this role.
Responsibilities
- Manage incoming customer enquiries, providing clear, professional and timely responses
- Build and maintain strong relationships with customers through regular communication
- Handle quotations, orders and follow-ups to support revenue and customer retention
- Manage customer accounts, ensuring information is accurate and up to date
- Proactively monitor deadlines and commitments to ensure customer expectations are met
- Liaise with internal teams to ensure a smooth end-to-end customer experience
- Identify opportunities to add value and improve customer relationships
- Maintain accurate records across internal systems
- Work in line with Health & Safety policies and company procedures
- Operate in a sustainable and responsible manner
- Provide flexibility for business needs, including occasional weekend work
Skills & Experience Required
- Previous experience in sales, account management, customer service or another client-facing role
- Confident communicator with strong relationship-building skills
- Organised and detail-focused with the ability to manage multiple priorities
- Commercially aware with a proactive approach to problem-solving
- Comfortable working in a fast-paced, target-driven environment
- Reliable, motivated and professional in approach
- Essential: Full UK driving licence
For more information, please contact Katie Tyrrell at First Base Employment.
Account Executive in Cheltenham employer: First Base
Contact Detail:
First Base Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive in Cheltenham
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in sales and customer service. Highlight specific examples where you've built strong relationships or solved problems for clients – this is what they want to hear!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your chat. It shows you're keen and professional, which is exactly what they’re looking for!
We think you need these skills to ace Account Executive in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in sales or customer service, and don’t forget to showcase your relationship-building skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Account Executive role. Be sure to mention your proactive approach and how you can add value to our team.
Showcase Your Communication Skills: As an Account Executive, communication is key. In your application, demonstrate your ability to provide clear and professional responses. This could be through your writing style or by sharing examples of past experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at First Base
✨Know Your Stuff
Before the interview, make sure you understand the role of an Account Executive inside out. Familiarise yourself with the company’s products and services, and think about how your previous experience in sales or customer service can add value to their team.
✨Showcase Your Communication Skills
As an Account Executive, strong communication is key. During the interview, practice clear and professional responses. Use examples from your past roles to demonstrate how you've effectively managed customer enquiries and built relationships.
✨Be Organised and Detail-Focused
Highlight your organisational skills by discussing how you manage multiple priorities. Prepare to share specific instances where your attention to detail has positively impacted customer satisfaction or helped meet deadlines.
✨Demonstrate Your Proactive Approach
Employers love candidates who take initiative. Be ready to discuss how you've identified opportunities to improve customer relationships in your previous roles. Show them that you're not just reactive but also proactive in solving problems.
