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- Tasks: Manage aftermarket sales operations and ensure customer satisfaction.
- Company: Join a dynamic team in Gloucester focused on delivering exceptional service.
- Benefits: Enjoy 25 days holiday, competitive salary, and an early finish on Fridays.
- Why this job: Be part of a collaborative environment that values proactive communication and customer service.
- Qualifications: Strong organizational skills and a commitment to excellence are essential.
- Other info: This role offers a chance to work with diverse teams and enhance your professional skills.
The predicted salary is between 29000 - 40600 £ per year.
Aftermarket Sales Engineer Location: Gloucester Hours: 37.5 hours per week, Monday to Friday (early finish on Friday) Salary: £29,000 per annum, 25 days holiday, plus benefits Job Purpose The Aftersales Engineer is responsible for managing aftermarket sales operations to achieve sales targets and maximise customer value. This involves liaising with internal and external stakeholders, identifying and resolving issues, and ensuring customer requirements are effectively met. Key Accountabilities * Manage all incoming enquiries, ensuring quotes and orders meet technical, commercial, cost, and delivery requirements. * Oversee contracts to ensure all technical, quality, and commercial obligations are fulfilled. * Monitor contract progress, identifying and resolving issues promptly. * Act as the customer representative, coordinating with sales, engineering, purchasing, finance, and production teams. * Maintain ongoing communication with customers, responding to queries accurately and promptly. * Develop and implement policies and procedures to achieve performance objectives. * Log enquiries and update sales target records; provide support to UK and international sales teams as required. * Prepare and finalise quotes, ensuring all necessary information is obtained. * Review orders and formally accept contracts. * Coordinate documentation, including inspection, testing, certification, and despatch paperwork. * Handle warranty and service matters, arranging customer witness processes where necessary. * Liaise with customers and internal teams to ensure smooth contract fulfilment. * Ensure compliance with Quality, Health & Safety, and Environmental policies. * Undertake any other reasonable duties in support of the company’s operations. This role demands proactive communication, excellent organisational skills, and a commitment to providing outstanding customer service
Aftermarket Sales employer: First Base
Contact Detail:
First Base Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftermarket Sales
✨Tip Number 1
Familiarize yourself with the key accountabilities of the Aftermarket Sales Engineer role. Understanding the specific responsibilities, such as managing enquiries and overseeing contracts, will help you tailor your approach during interviews.
✨Tip Number 2
Highlight your experience in customer service and communication. Since this role requires ongoing communication with customers and internal teams, showcasing your ability to manage relationships effectively can set you apart.
✨Tip Number 3
Demonstrate your problem-solving skills. The job involves identifying and resolving issues promptly, so be prepared to discuss examples from your past experiences where you've successfully navigated challenges.
✨Tip Number 4
Research the company’s policies on Quality, Health & Safety, and Environmental standards. Showing that you understand and value these aspects can demonstrate your commitment to compliance and customer satisfaction.
We think you need these skills to ace Aftermarket Sales
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Aftermarket Sales Engineer position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Tailor Your CV: Customize your CV to reflect your experience in managing sales operations, customer service, and communication with stakeholders. Use specific examples that demonstrate your ability to meet sales targets and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly in areas like contract management and customer communication.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at First Base
✨Understand the Role
Make sure you have a clear understanding of the Aftermarket Sales Engineer role. Familiarize yourself with the key accountabilities listed in the job description, such as managing enquiries and overseeing contracts. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since the role requires proactive communication with customers and internal teams, be prepared to discuss examples from your past experiences where you effectively communicated complex information or resolved issues. Highlight your ability to maintain ongoing communication and respond promptly to queries.
✨Demonstrate Problem-Solving Abilities
The job involves identifying and resolving issues promptly. Think of specific instances where you successfully navigated challenges in previous roles. Be ready to explain your thought process and how you ensured customer requirements were met despite obstacles.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your interest in the company and the role. Ask about the team dynamics, the tools they use for managing sales operations, or how they measure success in the Aftermarket Sales department. This will also give you insight into whether the company is the right fit for you.
