At a Glance
- Tasks: Handle customer calls, assist with orders, and provide product advice.
- Company: Customer support firm in Stroud with a focus on service excellence.
- Benefits: 25 days annual leave, pension contributions, and career progression opportunities.
- Other info: Flexible hours to fit around your studies or commitments.
- Why this job: Join a supportive team and enhance your customer service skills.
- Qualifications: Experience in customer service or sales support and strong communication skills.
The predicted salary is between 22000 - 28000 £ per year.
A customer support firm in Stroud is seeking a Customer Service / Sales Support Advisor to handle incoming calls and enquiries, assist with customer orders, and provide product advice. The ideal candidate will have prior experience in customer service or sales support, strong communication skills, and a good understanding of IT systems.
Benefits include:
- 25 days annual leave
- Pension contributions
- Opportunities for career progression
Customer Service & Sales Support — Flexible Hours in Stroud employer: First Base Employment
Join a dynamic customer support firm in Stroud, where we prioritise employee well-being and growth. With flexible hours, 25 days of annual leave, and a supportive work culture, we empower our team to excel in their roles while providing exceptional service. Our commitment to career progression ensures that you can develop your skills and advance within the company, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Support — Flexible Hours in Stroud
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to customer service and sales support. Think about how we can highlight our past experiences and skills that match what they're looking for.
✨Tip Number 3
Show off our communication skills during the interview! Be clear and concise when answering questions, and don’t forget to ask insightful questions about the role and the team.
✨Tip Number 4
After the interview, send a thank-you email! It’s a great way to express our appreciation and reiterate our interest in the position. Plus, it keeps us on their radar!
We think you need these skills to ace Customer Service & Sales Support — Flexible Hours in Stroud
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous customer service or sales support experience you have. We want to see how your skills can help us provide top-notch support to our customers!
Communicate Clearly:Strong communication skills are key for this role. When writing your application, keep it clear and concise. We love a good story, but make sure it’s relevant to the job!
Tech Savvy is a Must:Since we’re looking for someone with a good understanding of IT systems, don’t forget to mention any tech skills you have. Let us know how you’ve used technology to improve customer interactions in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at First Base Employment
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its products. Research their customer service approach and think about how your experience aligns with their needs. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
Since this role involves handling calls and enquiries, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member. Focus on being friendly and approachable, as these traits are key in customer service.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, like dealing with an unhappy customer or managing multiple enquiries at once. Prepare your responses to these situations, highlighting your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
