At a Glance
- Tasks: Provide 2nd line technical support for hardware, software, and cloud technologies.
- Company: Join a dynamic IT team in Stroud, Gloucestershire.
- Benefits: Competitive salary up to £35,000, full-time hours, and career growth.
- Other info: Proactive role with opportunities to work on exciting IT projects.
- Why this job: Make a real impact by supporting users and solving tech challenges.
- Qualifications: Experience in IT support, strong knowledge of Microsoft 365, and excellent communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Location: Stroud, Gloucestershire
Hours: Full Time, Monday to Friday, 9:00am – 5:00pm | Permanent
Salary: Up to £35,000 per annum
MUST HAVE A FULL UK DRIVING LICENCE
Our client is looking for a proactive and customer-focused 2nd Line Support Engineer to join their IT team. This is a varied role providing technical support across desktop, mobile, networking and cloud technologies whilst delivering a high level of service to users across the business.
Key Responsibilities of a 2nd Line Support Engineer:
- Provide 2nd line technical support for hardware, software and end users
- Support Windows and MacOS devices across the business
- Provide support for iOS devices and mobile technologies
- Administer and support Microsoft 365 and Microsoft Entra ID (Azure AD)
- Support file sharing applications and cloud-based technologies
- Troubleshoot printers, scanners and other peripheral devices
- Manage incidents, service requests and changes through the IT service desk
- Support Meraki wireless infrastructure and Cisco AnyConnect VPN
- Provide support for meeting room and audio-visual equipment including Smart TVs and Apple TV
- Support VIP users, ensuring a high level of customer service at all times
- Work closely with colleagues to resolve technical issues and support ongoing IT projects
Key Skills of a 2nd Line Support Engineer:
- Previous experience within a 2nd Line Support, IT Support or Service Desk role
- Strong knowledge of Microsoft 365
- Experience supporting Windows and MacOS environments
- Knowledge of Microsoft Entra ID (Azure AD)
- Experience using IT service desk or ticketing systems
- Excellent troubleshooting and problem-solving skills
- Strong communication and customer service skills
- Ability to manage multiple tasks and prioritise workload effectively
- Proactive and adaptable approach to work
- Knowledge of networking fundamentals
- Full UK driving licence
2nd Line Support Engineer 6956 in Stroud employer: First Base Employment
Join a dynamic and supportive team as a 2nd Line Support Engineer in Stroud, Gloucestershire, where your technical expertise will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth, offering ongoing training and development opportunities to enhance your skills. Enjoy a competitive salary, a full-time schedule with work-life balance, and the chance to make a meaningful impact by providing exceptional support to our users.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer 6956 in Stroud
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Base Employment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Base Employment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 2nd Line Support Engineer 6956 in Stroud
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Base Employment:Your cover letter is your chance to shine! Tell us why you want to work at First Base Employment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Base Employment!
How to prepare for a job interview at First Base Employment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
