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For Companies At a Glance
- Tasks: Lead a dynamic team and enhance operational efficiency in a fast-paced environment.
- Company: Join a progressive, values-driven organisation focused on client satisfaction.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
- Why this job: Shape the future of customer service while developing your management skills.
- Qualifications: 2+ years of management experience and strong communication skills required.
- Other info: Flexible, resourceful individuals with a proactive mindset will thrive here.
The predicted salary is between 33000 - 37000 £ per year.
Location: Stonehouse
Hours: Monday – Friday (08:30 – 17:00)
Contract: Permanent
Salary: Circa £35,000 per annum
Key Responsibilities
- Team Leadership: Motivate, train, and supervise administrative staff to achieve high performance.
- Operational Management: Oversee order processing, customer service, and adherence to internal procedures.
- Process Support: Maintain CRM/ERP systems, manage quotations, and coordinate order progression from enquiry to delivery.
- Reporting: Prepare and analyse performance, opportunity, and forecast reports for Directors.
- Customer Relationship Management: Act as the main point of contact for client concerns or complex enquiries.
- Process Enhancement: Identify and implement improvements to administration systems to boost efficiency and productivity.
Key Skills
- Proven management experience (2+ years) in a fast‑paced administrative or customer service environment.
- High proficiency in Microsoft Office, particularly Excel, and experience with CRM/ERP software.
- Strong verbal and written communication skills for client engagement and team leadership.
- Excellent organisational skills with the ability to prioritise under pressure.
- Analytical mindset with strong problem‑solving and critical thinking abilities.
- Proactive, flexible, and resourceful approach.
- Strong commercial awareness.
- Negotiation and conflict resolution skills.
- Ability to motivate and inspire others.
- Relevant experience is prioritised over formal education, though a background in business management is beneficial.
Benefits
- Opportunity to lead and develop a high‑performing customer service team.
- Play a key role in driving operational efficiency and client satisfaction.
- Join a progressive, values‑driven organisation.
To be considered for this role, please email your CV to lilly.organ@first-base.co.uk or call Lilly on 01453 755330.
Operations Manager 6838 in Stonehouse employer: First Base Employment
Contact Detail:
First Base Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager 6838 in Stonehouse
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for the team too. Tailor your answers to highlight your management experience and problem-solving skills.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We suggest focusing on your leadership style and how you’ve improved processes in past roles. This will help you articulate your value during the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. We recommend mentioning something specific from your conversation to remind them of your great fit for the Operations Manager position.
We think you need these skills to ace Operations Manager 6838 in Stonehouse
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the key skills and experiences mentioned in the job description. Highlight your management experience and any relevant achievements that showcase your ability to lead a team effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Operations Manager role. Share specific examples of how you've improved processes or led teams in the past, and don't forget to show your enthusiasm for joining our values-driven organisation.
Showcase Your Skills: Since this role requires strong analytical and problem-solving abilities, make sure to include instances where you've successfully tackled challenges. Mention your proficiency in Microsoft Office and any experience with CRM/ERP systems to stand out.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s a great way to ensure your application gets the attention it deserves, and you can easily keep track of your application status!
How to prepare for a job interview at First Base Employment
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Operations Manager role. Familiarise yourself with order processing, customer service, and CRM/ERP systems. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Since team leadership is a big part of this role, be ready to share specific examples of how you've motivated and trained staff in the past. Think about challenges you faced and how you overcame them to inspire your team.
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical mindset and problem-solving abilities. Prepare scenarios where you identified inefficiencies and implemented improvements. This will demonstrate your proactive approach and resourcefulness.
✨Engage with Strong Communication
As the main point of contact for clients, your communication skills are crucial. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you’ve handled complex enquiries or resolved conflicts in previous roles.