At a Glance
- Tasks: Process customer orders and provide top-notch support to clients.
- Company: Join a dynamic commercial team in Quedgeley, Gloucestershire.
- Benefits: Earn £28,000 per year with flexible weekend shifts and time off in lieu.
- Other info: Enjoy a fast-paced environment with a supportive team culture.
- Why this job: Kickstart your career in customer service with opportunities to learn and grow.
- Qualifications: Previous experience in customer service or a willingness to learn is essential.
The predicted salary is between 28000 - 28000 £ per year.
Customer Service Administrator 6987
Location
Quedgeley, Gloucestershire
Hours
Full Time | Permanent – 8.30 am to 4.30 pm
Working Pattern
5 days out of 7. You will work at least 2 weekends per month, with weekend shifts normally worked from home. In return, you'll receive 2 days off in lieu during the week.
Salary
£28,000 per annum
Our client is seeking a Customer Service Administrator to join their busy commercial team.
This is an excellent opportunity for someone with previous customer service, administration, retail or order processing experience.
They’re also open to speaking with bright, proactive individuals who are keen to learn, pick up new skills and build a long-term career within a supportive business.
Key Responsibilities
- Process customer orders accurately via telephone, email and online systems.
- Act as the first point of contact for customer enquiries, providing excellent customer service.
- Build strong relationships with customers and support them throughout the order process.
- Maintain customer accounts, product information and pricing records.
- Liaise with internal departments to ensure orders are fulfilled efficiently.
- Support the commercial team with general administration and sales support.
- Process customer payments and assist with credit control activities.
- Maintain accurate customer records and databases.
- Assist with promotions, customer communications and other administrative tasks.
- Ensure all customer information and orders are processed accurately and efficiently.
- Key Skills
- Previous experience in customer service, administration, retail, hospitality, sales support or another customer-facing role.
- A proactive attitude with a genuine willingness to learn.
- Bright, switched on and eager to develop new skills.
- Strong communication and interpersonal skills.
- Excellent organisational skills and attention to detail.
- Confident using Microsoft Office and able to learn new systems quickly.
- A positive, can-do approach with excellent problem-solving skills.
- Able to manage a busy workload and prioritise effectively.
- Flexible approach to working a 5 in 7 rota, including at least two weekends per month.
- A reliable team player who enjoys working in a fast-paced environment.
To be considered for this role, please email your CV to katie. tyrrell@first-base. co. uk or call
#J-18808-Ljbffr
Customer Service Administrator 6987 in Gloucester employer: First Base Employment
First Base Employment is an excellent employer, offering a dynamic work environment in the heart of Derby's aerospace sector. With a strong focus on employee growth and development, we provide comprehensive training and leadership opportunities that empower our team members to excel. Our commitment to safety and quality, combined with a supportive culture, makes us a rewarding place for those seeking meaningful careers in manufacturing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator 6987 in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Base Employment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Base Employment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator 6987 in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Base Employment:Your cover letter is your chance to shine! Tell us why you want to work at First Base Employment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Base Employment!
How to prepare for a job interview at First Base Employment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
