At a Glance
- Tasks: Deliver top-notch customer service and manage despatch operations in a fast-paced environment.
- Company: Join a growing food manufacturing business in Clevedon, North Somerset.
- Benefits: Enjoy competitive salary, generous holiday, and health benefits.
- Other info: Great career growth opportunities with a supportive work culture.
- Why this job: Be part of a dynamic team making a real impact in customer satisfaction.
- Qualifications: Experience in customer service, strong attention to detail, and good communication skills.
The predicted salary is between 25000 - 32000 € per year.
Location: Clevedon, North Somerset
Hours: 40 hours per week 08:45 to 16:45 Monday to Thursday, 08:45 to 16:00 Friday with early finish
Salary: Competitive, available on application
Contract: Permanent
We are recruiting for a Despatch Administrator to join a growing food manufacturing business at their Clevedon site. This role sits within the Supply Chain team and reports to the Inside Sales Team Leader.
Key Responsibilities of a Despatch Administrator:
- Deliver a high level of customer service, liaising with customers and suppliers
- Process sales and purchase orders efficiently
- Manage customer expectations and ensure deliveries are on time and in full
- Respond promptly to customer queries and orders
- Coordinate despatch of goods with logistics providers and hauliers
- Prepare despatch documentation
- Manage and coordinate third party storage
Key Skills of a Customer Service & Despatch Administrator:
- Previous experience in customer service and/or despatch
- Strong attention to detail and ability to work in a fast-paced environment
- Confident communicator and effective team player
- Competent in Microsoft Office including Word, Excel and Outlook
- GCSE Maths and English (or equivalent) at Grade B or above
- Excellent time management and flexible approach
- Full Right to Work in the UK
- Full clean driving licence
Benefits:
- Auto-enrolment pension scheme (3% employer, 5% employee)
- WPA Healthcare NHS Top-up Scheme after probation
- Death in Service benefit
- Employee Benefits Scheme and Employee Assistance Programme
- Generous holiday entitlement increasing with service
Customer Service & Despatch Administrator in Clevedon employer: First Base Employment
Join a dynamic food manufacturing business in Clevedon, where we prioritise employee well-being and professional growth. Our supportive work culture fosters collaboration and innovation, offering competitive benefits such as a generous holiday entitlement, healthcare support, and a robust pension scheme. As a Despatch Administrator, you'll play a vital role in our supply chain team, ensuring customer satisfaction while enjoying opportunities for personal development in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Despatch Administrator in Clevedon
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you show genuine interest in their mission, it’ll set you apart from the crowd.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and despatch. Use the STAR method to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service & Despatch Administrator in Clevedon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and despatch. We want to see how your skills match the key responsibilities listed in the job description, so don’t hold back!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples from your past roles that demonstrate your attention to detail and communication skills.
Show Off Your Tech Skills:Since we use Microsoft Office daily, make sure to mention your proficiency in Word, Excel, and Outlook. If you have any experience with logistics software, definitely include that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at First Base Employment
✨Know Your Stuff
Make sure you understand the key responsibilities of a Despatch Administrator. Brush up on your knowledge of customer service and despatch processes, as well as the specific requirements mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service & Despatch Administrator, you'll need to communicate effectively with customers and suppliers. Prepare examples from your past experiences where you've successfully managed customer expectations or resolved queries. This will demonstrate your ability to handle similar situations in the new role.
✨Be Detail-Oriented
Attention to detail is crucial in this role. During the interview, highlight instances where your meticulous nature has led to successful outcomes, whether it was processing orders accurately or preparing documentation without errors. This will reassure them that you can thrive in a fast-paced environment.
✨Familiarise Yourself with Microsoft Office
Since the job requires competence in Microsoft Office, especially Word, Excel, and Outlook, make sure you're comfortable using these tools. You might be asked about your experience with them, so consider discussing any relevant projects or tasks where you've used these applications effectively.
