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- Tasks: Deliver top-notch customer service in a dynamic contact centre environment.
- Company: Join First American Financial Corporation, a global leader in title insurance and settlement services.
- Benefits: Enjoy hybrid work, health perks, and a supportive team culture.
- Why this job: Be part of a growing company that values your development and offers real career progression.
- Qualifications: Strong communication skills and a knack for teamwork are essential.
- Other info: Experience a vibrant workplace with regular social events and a focus on work/life balance.
The predicted salary is between 28800 - 43200 ÂŁ per year.
First American Financial Corporation (FAFC) is a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. FAFC has offices throughout the globe and is the world’s largest insurer of title. First Title Group is the UK division of FAFC and is made up of several core companies including enact, the largest direct conveyancer in the UK. Our conveyancing experts handle 1 in 4 remortgage transactions in England and Wales. The majority of our work comes direct from the end client rather than estate agents and brokers. We foster relationships of mutual respect with the referrers we do work with. We are passionate about providing exceptional service and are proud of our dedicated team of conveyancers, who focus on providing our customers with a friendly, personal service using their expert knowledge and experience to ensure a smooth, efficient transaction from start to finish. We have built a wealth of experience within our teams and this encourages support, constant learning and good relations. The growth and development of our people is paramount to ensure potential is achieved.
To provide high quality customer service to lenders, borrowers and legal firms within a contact centre environment. This does not set out every responsibility but provides an overview of the main areas of responsibility.
- Liaising with institutional lenders, borrowers and legal firms in relation to Remortgage applications.
- Answer all queries within service levels.
- Liaise with customers throughout the Remortgage process.
- Liaise with legal teams to ensure all service levels are met.
- Liaise with financial institutions in obtaining information.
- Input of data onto the computerised system.
Personal Qualities:
- Excellent communication and customer service skills.
- Ability to meet tight deadlines and targets and to work under pressure.
- Good team player, but also ability to work on own initiative.
- Good attention to detail.
- Good organisational skills.
- Good data input skills.
- Previous administrative/customer service/conveyancing experience.
- Experience of working in a high volume environment.
Above all, to be successful in these fantastic roles you need to show enthusiasm, flexibility and a positive working attitude. For this you will be rewarded with the opportunity for a successful career within an expanding global company.
Enact has provided conveyancing services to over 2 million customers since we opened our doors in 2000. On average we help arrange one in every four remortgage transactions in England and Wales. Our sister company Live provides conveyancing and letting solutions. Enact and Live are wholly owned subsidiaries of First American Financial Corporation (“FAFC”), a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. First American has offices around the globe and invests in innovative technology to equip our people to lead the digital transformation of our industry.
We are passionate about providing exceptional service and are proud of our dedicated teams who focus on providing our customers with a friendly, professional service using their expert knowledge and experience to assist clients and drive results. We value and respect each individual’s unique perspectives, experiences and contributions. Our inclusive culture of teamwork and innovation is one in which our people can perform well, take initiative and are accountable for what they do. The growth and development of our people is paramount to ensure potential is achieved. Our commitment to developing and supporting employees, through appropriate training and development opportunities means our employees increase their knowledge, their capability and thus their ability to achieve our company goals. The scope of the training extends from initial induction and is limitless due to our focus on continuous development. We value a good work/life balance and have a wide range of family-friendly policies. These are just some of the reasons why so many long serving employees have chosen to grow their career with us.
If you would like to join a global company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-orientated environment, you will enjoy a career with us.
Benefits of working here:
- Hybrid work arrangements
- Pension plan with employer contribution
- Health and wellbeing benefits
- Family friendly policies
- Life insurance
- Potential for performance related bonus
- Sponsorship for professional qualifications
- Buy and sell holiday scheme
- Extra day off for birthday
- Interest Free Season Ticket Loan
- Discount on company products and services
- Internal mobility – opportunity to apply for roles in different areas of the business
- Regular social events
Customer Service Team Player in Leeds employer: First American
Contact Detail:
First American Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Player in Leeds
✨Tip Number 1
Get to know the company! Research First American Financial Corporation and its UK division, Enact. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing top-notch customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Team Player in Leeds
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to bring a positive attitude to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles in customer service or conveyancing that align with what we’re looking for. It helps us see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate good communication skills, so show us you can express yourself well right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at First American
✨Know the Company Inside Out
Before your interview, take some time to research First American Financial Corporation and its UK division, Enact. Understand their services, values, and what sets them apart in the conveyancing industry. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
As a Customer Service Team Player, it's crucial to demonstrate your excellent communication and customer service skills. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, especially in high-pressure situations.
✨Highlight Teamwork and Initiative
This role requires both being a good team player and working independently. Think of specific instances where you collaborated effectively with others, as well as times when you took the initiative to solve problems on your own. Be ready to discuss these during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to meet tight deadlines and manage multiple tasks. Practice answering questions like how you would handle a difficult customer or prioritise tasks during a busy period. This will showcase your organisational skills and attention to detail.