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For Companies At a Glance
- Tasks: Lead customer success for finance clients, ensuring value and retention.
- Company: Join First Advantage, a top provider in HR tech and background screening solutions.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in customer success while working with leading global brands.
- Qualifications: Experience in customer success and leadership in finance sectors.
- Other info: Dynamic role with a focus on innovation and collaboration across teams.
The predicted salary is between 72000 - 108000 ÂŁ per year.
We are seeking an individual located in the United Kingdom. This is a remote work‑from‑home position, and the individual is required to reside and be authorized to work in the United Kingdom.
We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Say hello to a rewarding career and come join a leading provider of mission‑critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
About First Advantage: First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.
What You'll Do:
The Sr. Director of Customer Success, responsible for the Finance Vertical leads a high‑performing organisation that drives value realisation, retention and expansion across banks, insurance, payments, capital markets and fintech customers. This executive owns the end‑to‑end post‑sales customer lifecycle—from onboarding through to renewal—ensuring operational excellence and measurable ROI aligned to finance‑specific priorities (e.g., risk & compliance, operational efficiency, customer experience and data security). You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross‑functionally with Sales, Operations, Product, Customer Care and Marketing to deliver exceptional customer outcomes and sustainable revenue growth.
Responsibilities:
- Strategy & Leadership: Define and execute the finance‑vertical CS strategy, segmented by sub‑vertical (banking, insurance, payments) and customer tier (strategic, enterprise, mid‑market). Build, scale and mentor a diverse team of Customer Success Managers and Directors. Establish a value framework with finance‑relevant KPIs, outcome maps and executive communications (QBRs). Own the renewal and net retention for your customer base (clear rules of engagement and forecast accountability).
- Customer Outcomes & Advocacy: Ensure successful onboarding and time‑to‑value with robust project governance for complex, multi‑stakeholder programmes. Drive QBR cadence with key stakeholders; communicate value tied to business cases and regulatory imperatives. Drive adoption, maturity and expansion through structured success plans, territory maps and executive sponsorship programmes. Build customer advocacy (references, case studies, advisory boards) aligned to the finance ecosystem.
- Cross‑Functional Partnerships: Partner with Product on voice‑of‑customer, roadmap validation, beta programmes and finance‑grade features (security, reporting, controls). Partner with Implementation teams for onboarding, reduce time‑to‑value and ensure high‑quality project delivery. Align with Sales teams on expansion strategies, whitespace analysis, commercial alignment.
Sr. Director Customer Success (EMEA) in West Bridgford employer: First Advantage
Contact Detail:
First Advantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Director Customer Success (EMEA) in West Bridgford
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend virtual events, and engage on platforms like LinkedIn. We can’t stress enough how important it is to make those personal connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience. We want you to walk into that interview feeling confident and ready to showcase why you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. We believe that the more you practice, the more natural and composed you’ll be when it’s time for the real deal.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. We recommend expressing your appreciation and reiterating your enthusiasm for the role.
We think you need these skills to ace Sr. Director Customer Success (EMEA) in West Bridgford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Sr. Director Customer Success. Highlight your experience in customer success, especially in finance-related sectors, and showcase any leadership roles you've held. We want to see how you can drive value for our customers!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background aligns with our mission at First Advantage. Be sure to mention specific achievements that demonstrate your ability to lead and innovate.
Showcase Your Strategic Thinking: In your application, don’t forget to highlight your strategic thinking skills. We’re looking for someone who can define and execute a finance-vertical CS strategy, so share examples of how you've successfully developed and implemented strategies in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at First Advantage
✨Know Your Customer Success Metrics
Make sure you’re well-versed in the key performance indicators (KPIs) relevant to customer success, especially in the finance sector. Be ready to discuss how you've used these metrics to drive value and retention in your previous roles.
✨Showcase Your Leadership Skills
As a Sr. Director, you'll need to demonstrate your ability to build and mentor teams. Prepare examples of how you've successfully led diverse teams in the past, focusing on your approach to scaling operations and fostering a positive team culture.
✨Understand the Industry Landscape
Familiarise yourself with the current trends and challenges in the finance vertical, including risk and compliance issues. This knowledge will help you articulate how you can align First Advantage’s solutions with the needs of their clients.
✨Prepare for Cross-Functional Collaboration
Be ready to discuss your experience working with various departments like Sales, Product, and Marketing. Highlight specific instances where your collaboration led to improved customer outcomes or operational efficiency, as this role requires strong cross-functional partnerships.