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For Companies At a Glance
- Tasks: Provide top-notch technical support to users and maintain IT systems across branches.
- Company: Join a leading bank with a commitment to innovation and user satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be the go-to tech hero for users and enhance your IT skills in a dynamic environment.
- Qualifications: IT background and experience in end-user support are essential.
- Other info: Work in a collaborative team with varied shifts and potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Job Purpose: Provide end user support technical services to all UK branch users, maintain and support locally managed applications, desktops, laptops, and mobile devices. Daily and periodic processes including system enhancements, updates, and amendments. Alignment with FAB Group functions, standards, and processes.
Key Accountabilities:
- Provide technical user support to all the branch users and provide necessary training on usage of various bank systems and applications including 1st level support for the applications used by UK users like Bloomberg, T24, Global market applications.
- Maintain and support applications and technical services.
- Installing, configuring, and maintaining various branch IT Systems and components like operating Systems, Communications protocols, Active Directory, Antivirus.
- Ensure all system components are updated and operating.
- Support user on and off boarding processes.
- Periodic enhancements and patches as dictated by the vendors and/or Group IT.
- Ensure adherence to all FAB IT policies and procedures with a special focus on IT Security and the overall governance of IT.
- Create, update, and manage request, incident, and change tickets within the FAB IT Service Portal.
- Carry out all daily processes and IT related operational tasks as per the schedule approved by the system manual/Group IT and maintain necessary log of these processes.
- Any other IT related jobs that may be assigned from time to time.
- Involvement in UK and Bank wide Business Continuity and Disaster Recovery testing plans and schedules.
- Maintain user PCs, including upgrades and configuration as needed.
- Maintain inventory of all equipment, software, and license users.
- Responsible for PCs, Printers, Servers, and related equipment including monitors and peripherals.
- Perform maintenance, backup, and recovery tasks for desktop, mobile, peripheral devices.
- Accurately record all customer communications using the appropriate Service Desk software.
- New IT Asset (Desktop, Laptop, Printers) installation and configuration for new users.
- Monitoring of Servicenow ticket queues daily and aim to achieve 100% SLA performance.
- Labelling and tagging of all IT assets and record tracking.
Frameworks, Boundaries, & Decision-Making Authority: Adherence to the Bank's core values, FAB Group Code of Conduct and (where relevant) SMCR Conduct Rules. Automate existing manual processes where possible. Minimum 4 days a week on-site across 2 locations. Various shift patterns between 7.00am and 5.00pm. Occasional Weekend and Bank holiday working.
Qualifications & Experience:
- Educational background in Information Technology, Computer Science or related disciplines.
- Previous experience working in an end user support technology function.
- Well versed with MS Office, Windows Operating Systems, Laptop and Mobile devices management.
- Good time management skills with the ability to thrive whilst working under pressure.
- Flexible approach to working hours including varied shifts and out of hours/weekends.
- Excellent interpersonal and verbal skills.
- Positive attitude along with a flexible approach to the tasks that are required.
Officer, End User Technical Support in London employer: First Abu Dhabi Bank (FAB)
Contact Detail:
First Abu Dhabi Bank (FAB) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Officer, End User Technical Support in London
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of operating systems, applications like Bloomberg and T24, and make sure you can handle those pesky troubleshooting scenarios. We want to see you shine in those interviews!
✨Tip Number 2
Network like a pro! Connect with folks in the industry through LinkedIn or local meetups. You never know who might have the inside scoop on job openings or can give you a leg up in the application process.
✨Tip Number 3
Practice makes perfect! Run through common interview questions related to end user support and technical services. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on that opportunity!
We think you need these skills to ace Officer, End User Technical Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical support experience and any relevant IT qualifications to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about end user support. Share specific examples of how you've helped users in the past, and don’t forget to mention your flexibility with working hours!
Show Off Your Technical Skills: We want to see your technical prowess! Mention your familiarity with systems like Bloomberg and T24, and any experience with Active Directory or antivirus software. This will help us understand your capability to support our users effectively.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at First Abu Dhabi Bank (FAB)
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the systems and applications mentioned in the job description like Bloomberg and T24. Be ready to discuss how you've supported users in the past and any troubleshooting techniques you've used.
✨Showcase Your Communication Skills
Since this role involves a lot of user interaction, practice explaining technical concepts in simple terms. Think about examples where you've successfully trained users or resolved issues through clear communication.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to think on your feet.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to IT support. For example, how would you handle a user who is frustrated with a system issue? Practise your responses to show your empathy and problem-solving approach.
