At a Glance
- Tasks: Make impactful sales calls and help customers with their energy needs.
- Company: Join firmus energy, Northern Ireland's leading gas supplier, driving innovation in energy solutions.
- Benefits: Enjoy uncapped commission, private medical cover, and generous annual leave.
- Other info: Modern office, free parking, and dedicated development opportunities await you!
- Why this job: Be part of a dynamic team shaping the future of energy while earning great rewards.
- Qualifications: 6 months of sales experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Building on our success as the largest gas supplier by consumption, firmus energy is expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we’re looking for passionate individuals to join us at the forefront of this change. As part of our team, you’ll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.
Due to continued growth, we are excited to be expanding our Sales Team. Reporting to the Telesales Team Leader, you will be goal-oriented, target-driven, and ready to take your sales skills to the next level. As a Telesales Executive at firmus energy, you’ll be part of a new team that’s all about hitting targets and growing together. Whether you’ve got experience in sales, customer retention, or any other target-driven role, this could be your chance to shine and grow in a fast-paced environment. With an attractive base salary and an uncapped commission scheme, you could take your earning potential to the next level.
Role Responsibilities
- Conduct both inbound and outbound sales calls for Gas and Electricity customers.
- Meet and exceed daily, weekly and monthly sales targets.
- Handle customer objections.
- Skilled in dealing with vulnerable customers.
- Meet all business KPI’s.
- Adhere to industry regulations.
- Manage all customer interactions.
- Promote the firmus brand in a positive way.
- Deliver professional and accurate information to all our potential customers.
- Undertake any other duties as directed by the Telesales Team Leader or Sales Manager.
Experience Requirements
- At least 6 months direct sales experience in a contact centre (inbound or outbound), customer retention or another customer facing direct sales role.
- Proven record in meeting and exceeding sales targets.
- Strong communication skills, both verbal and listening, with the ability to build rapport quickly.
- Customer-focused mindset with a professional and positive approach.
Qualifications & Benefits
- Previous experience in energy/utility sector sales (Gas/Electricity).
- Knowledge of regulatory requirements in the energy sector.
- Experience working with commission-based or incentive-driven roles.
- 37.5 Annual Leave Days inclusive of Bank Holidays.
- Uncapped commission.
- Private Medical Cover.
- Enhanced pension plan.
- Life assurance.
- Group income protection.
- Enhanced maternity benefits.
- Recognition programs.
- Long service awards.
- Dedicated development opportunities.
- Training and upskilling support.
- On-Site Facilities.
- Free on-site parking.
- Electric car charging points.
- New modern office space.
- High tech work stations.
firmus energy (supply) is Northern Ireland’s leading natural gas provider. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.
Telesales Executive in Newtownabbey employer: firmus energy
At firmus energy, we pride ourselves on being a leading employer in Northern Ireland, offering a dynamic and purpose-driven work environment for our Telesales Executives. With an attractive base salary, uncapped commission, and a comprehensive benefits package including private medical cover and enhanced pension plans, we are committed to supporting your professional growth and well-being. Join us in shaping the future of energy while enjoying dedicated development opportunities and a modern office space equipped with high-tech workstations.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Executive in Newtownabbey
✨Tip Number 1
Get to know the company inside out! Research firmus energy's mission, values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Whether it's for inbound or outbound calls, having a clear and confident sales pitch can make all the difference. Role-play with a friend or in front of a mirror to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview or networking event, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Telesales Executive in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Telesales Executive role. Highlight your sales experience and any achievements that show you can meet targets. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the energy sector and why you want to join firmus energy. Let us know how your previous experiences make you a great fit for this role.
Showcase Your Communication Skills:As a Telesales Executive, strong communication is key. In your application, demonstrate your ability to build rapport and handle objections. We love candidates who can connect with customers and represent our brand positively!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our dynamic team at firmus energy!
How to prepare for a job interview at firmus energy
✨Know Your Product
Before the interview, make sure you understand firmus energy's offerings, especially in gas and electricity. Familiarise yourself with their mission and values, as well as any recent news or innovations. This will show your genuine interest and help you answer questions more confidently.
✨Prepare for Objections
Since handling customer objections is a key part of the role, think about common objections you might face in telesales. Prepare responses that demonstrate your problem-solving skills and ability to empathise with customers. Practising these scenarios can give you an edge during the interview.
✨Showcase Your Sales Achievements
Be ready to discuss your previous sales experience and how you've met or exceeded targets. Use specific examples to illustrate your success, such as numbers or percentages. This will help the interviewers see your potential to contribute to their sales goals.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in the first few months. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
