At a Glance
- Tasks: Support the sales team by ensuring a smooth onboarding experience for new customers.
- Company: Join firmus energy, Northern Ireland's leading gas provider, now expanding into electricity.
- Benefits: Enjoy enhanced annual leave, performance bonuses, hybrid working, and private medical cover.
- Other info: Modern office with free parking and electric car charging points.
- Why this job: Be part of a dynamic team shaping the future of energy and customer satisfaction.
- Qualifications: 5 GCSEs including Math & English; experience in regulated utilities or sales preferred.
The predicted salary is between 31500 - 38500 £ per year.
Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity.
This transition marks a significant milestone in our commitment to Net Zero, and we’re looking for passionate individuals to join us at the forefront of this change.
As part of our team, you’ll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.
Role Overview
We are seeking a Sales Support Advisor on a 12-month fixed-term contract to provide maternity cover within our Sales Team.
Reporting to the Sales Support Team Lead, the successful candidate will play a key role in delivering a smooth and efficient onboarding experience for new customers, responding to emails and queries, and providing administrative support to the wider sales function.
Working closely with various internal departments, the successful candidate will help ensure the timely completion of the customer switching process and create a positive first impression that supports long-term customer success.
- Role Responsibilities
- Assist the Sales Support Team lead with administration tasks, processing switching requests in line with industry standards and regulatory guidelines ensuring the highest standards of accuracy, data integrity, and timely completion.
- Monitor switch progress through internal systems. Raise and manage requests with network operators and other industry suppliers to resolve data mismatches and outstanding issues.
- Investigate and resolve objections, rejections and exceptions arising during the switch process.
- Communicate with customers, suppliers, network operators and internal teams to gather required information and resolve queries.
- Gain thorough knowledge of market procedures including switching workflows, market messages and gas network operational standards.
- Ensure compliance with regulations and market procedures and data protection requirements.
- Identify opportunities to improve switching workflows, reduce delays, and enhance customer experience.
- Support audits and compliance reporting, proactively identifying any jobs exceeding standard timescales and investigating possible resolutions.
- Deliver a professional, accurate and helpful customer experience throughout the switching journey.
Ability tocommunicate clearly and professionally across multiple channels (email, phone, internal systems)
Experience Requirements
- Previous experience working in a regulated utility business
- Minimum of 5 GCSEs (or equivalent) at Grade C or above to include Math & English
- Demonstrable IT proficiency, including experience with Microsoft Office and other relevant tools.
- Flexibility required with an ability to excel in a pressurised working environment
- Ability to organise tasks, work with schedules and manage workload while remaining focused on team goals
- Familiarity with regulatory frameworks or industry standards
- Previous experience in a sales advisor role
- Enhanced annual leave
- Up to 15% performance bonus
- Hybrid working after training
- Private medical cover
- Enhanced pension plan
- Life assurance
- Group income protection
- Enhanced maternity benefits
- Recognition programs
- On-Site Facilities
- Free on-site parking
- Electric car charging points
- New modern office space
- High tech work stations firmus energy (supply) is Northern Ireland’s leading natural gas provider .
Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers.
Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.
Our office is located in Mallusk, Northern Ireland.
- The application deadline for this role is September 14, 2026
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Sales Support Advisor - Maternity Cover in Newtownabbey employer: firmus energy
Firmus Energy is an exceptional employer, offering a dynamic and purpose-driven work environment where passionate individuals can thrive. With competitive remuneration, generous benefits including 25 days of holiday plus bank holidays, and ample opportunities for personal and professional growth, employees are empowered to make a meaningful impact in the energy sector. Join us in shaping the future of energy in Northern Ireland while enjoying a supportive culture that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Advisor - Maternity Cover in Newtownabbey
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like firmus energy.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like firmus energy. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Sales Support Advisor - Maternity Cover in Newtownabbey
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to firmus energy.
How to prepare for a job interview at firmus energy
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in firmus energy's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services firmus energy offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
