At a Glance
- Tasks: Support the sales team with admin tasks and ensure a smooth onboarding experience for customers.
- Company: Join firmus energy, Northern Ireland's leading natural gas provider, committed to innovation and sustainability.
- Benefits: Enjoy 37.5 days annual leave, performance bonuses, hybrid working, and private medical cover.
- Other info: Opportunities for training, development, and career growth in a supportive environment.
- Why this job: Be part of a dynamic team shaping the future of energy while enhancing customer experiences.
- Qualifications: GCSEs in Math and English, IT proficiency, and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we’re looking for passionate individuals to join us at the forefront of this change. As part of our team, you’ll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose‑driven environment.
Role Overview
Due to continued growth, we are excited to be expanding our Sales Team. This role will provide administrative support to the sales team and report to the Sales Support Team Lead. This successful candidate will play a crucial role in ensuring smooth and efficient onboarding experience for new customers, responding to emails and queries as directed by the Sales Support Team Lead. Additionally, this role will collaborate closely with various internal departments to ensure the timely completion of the switching experience and a positive first impression that will help set customers up for long‑term success.
Role Responsibilities
- Assist the Sales Support Team lead with administration tasks, processing switching requests in line with industry standards and regulatory guidelines ensuring the highest standards of accuracy, data integrity, and timely completion.
- Monitor switch progress through internal systems.
- Raise and manage requests with network operators and other industry suppliers to resolve data mismatches and outstanding issues.
- Investigate and resolve objections, rejections and exceptions arising during the switch process.
- Communicate with customers, suppliers, network operators and internal teams to gather required information and resolve queries.
- Gain thorough knowledge of market procedures including switching workflows, market messages and gas network operational standards.
- Ensure compliance with regulations and market procedures and data protection requirements.
- Identify opportunities to improve switching workflows, reduce delays, and enhance customer experience.
- Support audits and compliance reporting, proactively identifying any jobs exceeding standard timescales and investigating possible resolutions.
- Deliver a professional, accurate and helpful customer experience throughout the switching journey.
Experience Requirements
- Previous experience working in a regulated utility business.
- Minimum of 5 GCSEs (or equivalent) at Grade C or above to include Math & English.
- Demonstrable IT proficiency, including experience with Microsoft Office and other relevant tools.
Qualifications
- Ability to communicate clearly and professionally across multiple channels (email, phone, internal systems).
- Flexibility required with an ability to excel in a pressurised working environment.
- Ability to organise tasks, work with schedules and manage workload while remaining focused on team goals.
- Familiarity with regulatory frameworks or industry standards.
- Previous experience in a sales administration role.
Benefits
- 37.5 Annual Leave Days inclusive of Bank Holidays.
- Up to 15% performance bonus.
- Hybrid working after training.
- Private Medical Cover.
- Enhanced pension plan.
- Life assurance.
- Group income protection.
- Enhanced maternity benefits.
- Recognition programs.
- Long service awards.
- Dedicated development opportunities.
- Training and upskilling support.
On‑Site Facilities
- Free on‑site parking.
- Electric car charging points.
- New modern office space.
- High tech work stations.
firmus energy (supply) is Northern Ireland’s leading natural gas provider. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost‑effective energy solutions while prioritising customer satisfaction and innovation.
Sales Support Advisor in Newtownabbey employer: firmus energy
At firmus energy, we pride ourselves on being a leading employer in Northern Ireland, offering a dynamic and purpose-driven work environment that fosters innovation and customer-focused solutions. Our commitment to employee growth is reflected in our extensive benefits package, including generous annual leave, private medical cover, and dedicated development opportunities, all within a modern office space equipped with high-tech facilities. Join us as we shape the future of energy and enjoy the unique advantage of contributing to a sustainable mission while being part of a supportive team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Advisor in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to current employees at firmus energy on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Sales Support Team.
✨Tip Number 2
Prepare for the interview by understanding the company’s mission and values. Since firmus energy is all about innovation and customer-focused solutions, think of examples from your past that showcase your alignment with these principles.
✨Tip Number 3
Practice your communication skills! As a Sales Support Advisor, you’ll need to communicate clearly across various channels. Try mock interviews with friends or family to get comfortable with articulating your thoughts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the firmus energy team.
We think you need these skills to ace Sales Support Advisor in Newtownabbey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Support Advisor role. Highlight your relevant experience in sales administration and any familiarity with regulatory frameworks, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since you'll be communicating with customers and internal teams, it's essential to demonstrate your ability to communicate clearly and professionally. Use examples in your application that showcase your communication prowess across different channels.
Highlight Your IT Proficiency:We value strong IT skills, especially with Microsoft Office. Mention any specific tools or software you've used in previous roles that relate to data management or customer support, as this will give us confidence in your ability to handle our systems.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures we receive all your details correctly and helps us keep track of your application. Plus, it shows you're keen on joining our team at firmus energy!
How to prepare for a job interview at firmus energy
✨Know Your Stuff
Before the interview, make sure you understand firmus energy's mission and values. Familiarise yourself with their transition to electricity and how it ties into their commitment to Net Zero. This will show your passion for the role and the company.
✨Showcase Your Skills
Highlight your previous experience in a regulated utility business and any sales administration roles you've held. Be ready to discuss specific examples of how you've handled customer queries or resolved issues, as this is crucial for the Sales Support Advisor position.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you'd handle specific situations, like resolving data mismatches or managing customer expectations. Think through your approach to problem-solving and be ready to share your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for development, or how success is measured in the Sales Support role. This shows your interest and helps you gauge if the company is the right fit for you.
