At a Glance
- Tasks: Transform data into insights and support business improvement projects.
- Company: Join firmus energy, Northern Ireland's leading gas supplier, now innovating in electricity.
- Benefits: Enjoy enhanced leave, performance bonuses, hybrid work, and private medical cover.
- Other info: Work in a modern office with excellent career growth opportunities.
- Why this job: Be part of a dynamic team driving innovation towards a Net Zero future.
- Qualifications: 2+ years in a similar analyst role with strong analytical and communication skills.
The predicted salary is between 38250 - 46750 £ per year.
Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity.
This transition marks a significant milestone in our commitment to Net Zero, and we’re looking for passionate individuals to join us at the forefront of this change.
As part of our team, you’ll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.
Role Overview
We are seeking a Business Analyst on a 12-month fixed-term contract to provide maternity cover within our Customer Service Team.
Based in our Mallusk office and reporting to the Head of Customer Service, the Business Analyst will play a key role in helping the business make informed decisions through data, insight, and continuous improvement.
The role is responsible for delivering meaningful reporting, identifying opportunities to improve performance, supporting business transformation projects, and ensuring regulatory reporting remains accurate and compliant.
Working across the organisation, the Business Analyst will transform data into actionable insights, support strategic initiatives, improve business processes, and help drive innovation across customer experience, operations, technology, and future business developments.
- Role Responsibilities
- Reporting & Insights
- Develop, maintain, and enhance business reports and dashboards that support operational and strategic decision-making.
- Ensure business reporting is accurate, timely, and delivers meaningful insights.
- Analyse customer, operational, and performance data to identify trends, risks, and opportunities.
- Produce regular and ad-hoc reports for senior management and key stakeholders.
- Support the development of a data-driven culture across the business.
- Regulatory & Compliance Reporting
- Ensure all regulatory reporting is accurate, complete, and submitted within required timeframes.
- Continually review reporting processes to improve efficiency, accuracy, and auditability.
- Work closely with internal stakeholders to ensure business data meets regulatory requirements.
- Business Improvement & Change
- Identify opportunities to improve business processes, customer experience, and operational performance.
- Gather and document business requirements for new systems, processes, and initiatives.
- Conduct root cause analysis to understand business issues and recommend practical solutions.
- Support the delivery of business improvement and transformation projects from concept through to implementation.
- Measure and report on the outcomes and benefits of change initiatives.
- Business Growth & Innovation
- Support the evaluation and delivery of new business initiatives that contribute to business growth and operational efficiency.
- Research industry developments, competitor activity, and emerging technologies.
- Identify opportunities to leverage AI, automation, and digital solutions to improve customer and business outcomes.
- Contribute to future innovation programmes across customer service, reporting, smart metering, and operational delivery.
- Stakeholder Engagement
- Build strong relationships with colleagues and stakeholders across the organisation.
- Present findings, recommendations, and insights in a clear and engaging manner.
- Work collaboratively with operational, customer, technology, and leadership teams to deliver business objectives.
Skills, Knowledge and Expertise
- Minimum
2 years' experience in a Business Analyst, Data Analyst, Reporting Analyst, Performance Analyst, or similar role.
- Strong analytical mindset with the ability to turn complex data into clear business insights.
- Advanced Microsoft Excel skills.
- Experience using Power BI or similar reporting and visualisation tools.
- Strong communication and stakeholder management skills.
- Experience gathering business requirements and documenting business processes.
- Proven ability to identify problems, analyse root causes, and recommend improvements.
- Excellent attention to detail and commitment to data accuracy.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Strong organisational and planning skills.
- A proactive approach with the confidence to challenge existing ways of working and identify opportunities for improvement.
- Experience within the utilities sector, including gas, electricity, water, or renewable energy.
- Knowledge of regulatory reporting and compliance frameworks.
- Experience working with CRM systems and business intelligence platforms.
- Experience using SQL or database reporting tools.
- Understanding of AI, automation, and data-driven decision-making.
- Experience supporting digital transformation or business change projects.
- Experience with smart metering, customer journey mapping, or customer experience improvement initiatives.
- Enhanced annual leave
- Up to 15% performance bonus
- Hybrid working after training
- Private Medical Cover
- Enhanced pension plan
- Life assurance
- Group income protection
- Enhanced maternity benefits
- Recognition programs
- On-Site Facilities
- Free on-site parking
- Electric car charging points
- New modern office space
- High tech workstations firmus energy (supply) is Northern Ireland’s leading natural gas provider .
Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers.
Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.
- The application deadline for this role is September 20, 2026
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Business Analyst - Maternity Cover in Newtownabbey employer: firmus energy
Firmus Energy is an exceptional employer, offering a dynamic and purpose-driven work environment where passionate individuals can thrive. With competitive remuneration, generous benefits including 25 days of holiday plus bank holidays, and ample opportunities for personal and professional growth, employees are empowered to make a meaningful impact in the energy sector. Join us in shaping the future of energy in Northern Ireland while enjoying a supportive culture that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst - Maternity Cover in Newtownabbey
✨Join Business Intelligence Meetups
We can’t stress enough how beneficial it is to attend local Business Intelligence meetups and events. These gatherings often bring together industry professionals and can lead to short-term, temporary roles—perfect if you’re looking to land something quickly. Plus, you’ll get to learn some insider tips and tricks from those already in the game!
✨Leverage Online Freelancing Platforms
Since you’re searching for a temporary gig, check out freelancing platforms like Upwork or Freelancer where businesses often post short-term BI projects. This can be a great way to build your portfolio and gain experience while also showcasing your skills to potential future employers.
✨Show Off Your BI Projects
Whether you’re working on a personal project or a past endeavour, put your work out there! Create a public portfolio that highlights your best Business Intelligence analyses or visualisations. It’ll give you a leg up when you’re approaching companies like firmus energy, showing exactly what you can bring to the table.
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If you're currently studying or recently graduated, make sure to use your university's career services. Many educational institutions have partnerships with companies looking for temporary talent in Business Intelligence, so keep an eye out for exclusive job postings or internship fairs that could lead to a quick placement.
We think you need these skills to ace Business Analyst - Maternity Cover in Newtownabbey
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at firmus energy.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at firmus energy. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at firmus energy
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
