Firmus Energy is seeking a Customer Experience Call Agent to join our Mallusk team, delivering exceptional service to customers across calls, email and online channels. You will own inquiries, resolve issues efficiently, and support core admin processes to keep the Customer Experience team running smoothly.
The role emphasises problem solving, clear communication, and a customer-focused approach, with hybrid working after training and opportunities for development within a growing utility
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Customer Experience Call Agent — Hybrid & Benefits employer: firmus energy
Firmus Energy is an exceptional employer, offering a dynamic and purpose-driven work environment where passionate individuals can thrive. With competitive remuneration, generous benefits including 25 days of holiday plus bank holidays, and ample opportunities for personal and professional growth, employees are empowered to make a meaningful impact in the energy sector. Join us in shaping the future of energy in Northern Ireland while enjoying a supportive culture that values innovation and teamwork.
