firmus energy, Northern Ireland's leading gas provider, is hiring a Customer Experience Call Agent based at our Mallusk office. You will be the first voice customers hear, handling inquiries, guiding customers, and delivering a professional, friendly service across phone, email and online channels.
You will own customer queries from initial contact through resolution, resolve issues efficiently, maintain data integrity, and support administrative processes to keep the Customer Experience team
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Customer Experience Call Agent — Fast, Friendly Support employer: firmus energy
Firmus Energy is an exceptional employer, offering a dynamic and purpose-driven work environment where passionate individuals can thrive. With competitive remuneration, generous benefits including 25 days of holiday plus bank holidays, and ample opportunities for personal and professional growth, employees are empowered to make a meaningful impact in the energy sector. Join us in shaping the future of energy in Northern Ireland while enjoying a supportive culture that values innovation and teamwork.
