At a Glance
- Tasks: Support recovery of customer payments and negotiate payment plans in a dynamic environment.
- Company: Join firmus energy, the largest gas supplier, now innovating in electricity.
- Benefits: Enjoy competitive pay, hybrid work, private medical cover, and career progression.
- Other info: Dynamic workplace with excellent training and development opportunities.
- Why this job: Be part of a team shaping the future of energy in Northern Ireland.
- Qualifications: 5 GCSEs including English & Maths; strong communication and IT skills required.
The predicted salary is between 25000 - 30000 £ per year.
About firmus energy
Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we are looking for passionate individuals to join us at the forefront of this change. As part of our team, you will help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.
Role Overview
The Credit Control Assistant is responsible for supporting the effective recovery of outstanding customer payments, ensuring debts are managed in line with payment terms and company procedures. Reporting to the Credit Control Lead, the role involves contacting late-paying customers, negotiating payment plans, escalating bad debt where required, and working closely with all relevant departments. The post holder will also support credit checks, deposits, refunds, and administrative processes related to credit control in a busy, customer-focused environment.
Role Responsibilities
- Contact late paying customers by telephone, letter and email to recover outstanding payments.
- Proactively identify vulnerable customers, assess affordability and financial circumstances, and provide appropriate support through sustainable payment arrangements and signposting to available help and support services.
- Negotiate with late paying customers to bring their account up to date.
- Highlight bad debt to the Credit Control Lead to be escalated for further action.
- Negotiate and confirm payment plans with customers and follow up on incoming payments.
- Work collaboratively with all relevant departments across the organization to support the effective and proactive management of bad debts.
- Calculating customer deposits and processing refunds when appropriate.
- Process domestic credit checks.
- Administration of customer isolations in line with company procedure.
- Any other duties as directed by the Credit Control Lead / Credit Control Manager.
Skills, Knowledge and Expertise
Essential Criteria
- Minimum of 5 GCSEs at Grade C or above (or equivalent) including English & Maths.
- Experience of working in a pressurised customer-facing environment.
- Excellent communication skills, both written and verbal.
- Excellent IT skills including MS Excel and Word.
- Strong customer service experience, ideally gained within a retentions, collections, or complaints team, with responsibility for reviewing, explaining, and discussing customer bills, debt, and account balances.
- Excellent negotiation, communication, and problem-solving skills, with experience handling customer queries, disputes, payment discussions, and customer retention cases.
Desirable Criteria
- Previous experience within credit control/customer billing operation.
- Experience working within a utilities or banking call centre environment.
- Credit control experience gained in a customer-facing or operational environment, rather than a traditional accounts receivable setting.
Benefits
- 37.5 Annual Leave Days inclusive of Bank Holidays.
- Up to 15% performance bonus.
- Hybrid working after training.
- Private Medical Cover.
- Enhanced pension plan.
- Life assurance.
- Group income protection.
- Enhanced maternity and paternity benefits.
- Enhanced sick pay.
- Recognition programs.
- Long service awards.
- Career Progression.
- Dedicated development opportunities.
- Training and upskilling support.
- On-Site Facilities.
- Free on-site parking.
- Electric car charging points.
- New modern office space.
- High tech workstations.
Credit Control Assistant employer: firmus energy
Firmus Energy is an exceptional employer, offering a dynamic and purpose-driven work environment where passionate individuals can thrive. With competitive remuneration, generous benefits including 25 days of holiday plus bank holidays, and ample opportunities for personal and professional growth, employees are empowered to make a meaningful impact in the energy sector. Join us in shaping the future of energy in Northern Ireland while enjoying a supportive culture that values innovation and teamwork.
