At a Glance
- Tasks: Support recovery of customer payments and manage debts in a dynamic environment.
- Company: Join firmus energy, the largest gas supplier, now innovating in electricity.
- Benefits: Enjoy competitive pay, hybrid work, private medical cover, and career progression.
- Other info: Dynamic workplace with excellent training and development opportunities.
- Why this job: Be part of a team shaping the future of energy in Northern Ireland.
- Qualifications: 5 GCSEs including English & Maths; strong communication and IT skills required.
The predicted salary is between 25000 - 30000 £ per year.
About firmus energy
Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we’re looking for passionate individuals to join us at the forefront of this change. As part of our team, you’ll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.
Role Overview
The Credit Control Assistant is responsible for supporting the effective recovery of outstanding customer payments, ensuring debts are managed in line with payment terms and company procedures. Reporting to Credit Control Lead, the role involves contacting late-paying customers, negotiating payment plans, escalating bad debt where required, and working closely with all relevant departments. The post holder will also support credit checks, deposits, refunds, and administrative processes related to credit control in a busy, customer-focused environment.
Role Responsibilities
- Contact late paying customers by telephone, letter and email to recover outstanding payments.
- Proactively identify vulnerable customers, assess affordability and financial circumstances, and provide appropriate support through sustainable payment arrangements and signposting to available help and support services.
- Negotiation with late paying customers to bring their account up to date.
- Highlighting bad debt to the Credit Control Lead to be escalated for further action.
- Negotiate and confirm payment plans with customers and follow up on incoming payments.
- Work collaboratively with all relevant departments across the organization to support the effective and proactive management of bad debts.
- Calculating customer deposits and processing refunds when appropriate.
- Process domestic credit checks.
- Administration of customer isolations in line with company procedure.
- Any other duties as directed by the Credit Control Lead / Credit Control Manager.
Skills, Knowledge and Expertise
Essential Criteria
- Minimum of 5 GCSEs at Grade C or above (or equivalent) including English & Maths.
- Experience of working in a pressurised customer-facing environment.
- Excellent communication skills, both written and verbal.
- Excellent IT skills including MS Excel and Word.
- Strong customer service experience, ideally gained within a retentions, collections, or complaints team, with responsibility for reviewing, explaining, and discussing customer bills, debt, and account balances.
- Excellent negotiation, communication, and problem-solving skills, with experience handling customer queries, disputes, payment discussions, and customer retention cases.
Desirable Criteria
- Previous experience within credit control/customer billing operation.
- Experience working within a utilities or banking call centre environment.
- Credit control experience gained in a customer-facing or operational environment, rather than a traditional accounts receivable setting.
Benefits
- 37.5 Annual Leave Days inclusive of Bank Holidays.
- Up to 15% performance bonus.
- Hybrid working after training.
- Private Medical Cover.
- Enhanced pension plan.
- Life assurance.
- Group income protection.
- Enhanced maternity and paternity benefits.
- Enhanced sick pay.
- Recognition programs.
- Long service awards.
- Career Progression.
- Dedicated development opportunities.
- Training and upskilling support.
- On-Site Facilities.
- Free on-site parking.
- Electric car charging points.
- New modern office space.
- High tech workstations.
Credit Control Assistant in Belfast employer: firmus energy
Firmus Energy is an exceptional employer, offering a dynamic and purpose-driven work environment where passionate individuals can thrive. With competitive remuneration, generous benefits including 25 days of holiday plus bank holidays, and ample opportunities for personal and professional growth, employees are empowered to make a meaningful impact in the energy sector. Join us in shaping the future of energy in Northern Ireland while enjoying a supportive culture that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Assistant in Belfast
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
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Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like firmus energy.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like firmus energy might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Credit Control Assistant in Belfast
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at firmus energy will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at firmus energy. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give firmus energy confidence in your short-term commitment to the role.
How to prepare for a job interview at firmus energy
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with firmus energy.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure firmus energy that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
